Information Technology (IT) Support Specialist

ALOM Technologies • Indianapolis, IN

3d • Hybrid

About The Position

ALOM is seeking an IT Support Specialist to join their Information Technology team. This role involves providing hands-on technical support across the organization, including desktop setup, helpdesk assistance, and onboarding new employees onto ALOM technology systems. The specialist will also contribute to designing and documenting IT processes to ensure smooth operations. Collaboration with stakeholders, subject matter experts, and cross-functional teams is key to streamlining support delivery and meeting business needs.

Requirements

• Experience deploying and setting up Microsoft- and Linux-based computers.
• Proficiency in all systems used by the company, including Microsoft Office 365.
• Strong organizational and time-management skills with the ability to prioritize in a fast-paced environment.
• Excellent written and verbal communication skills.
• High school diploma or equivalent required.

Nice To Haves

• Some college coursework preferred.
• Familiarity with Exchange Online, Microsoft Entra, and Active Directory administration.
• Experience in a supply chain, manufacturing, or distribution environment.
• Familiarity with helpdesk ticketing systems and IT asset management tools.
• Experience developing IT process documentation and process flows.

Responsibilities

• Design processes in cooperation with other departments to ensure stakeholder needs are met.
• Create documentation and process flows in accordance with delivery requirements.
• Gather information and requirements for process design.
• Assist in streamlining processes and creating documentation with input from stakeholders and subject matter experts.
• Create documentation as required for development and infrastructure projects.
• Perform research for scoping processes and recommending products.
• Assist in asset management of both physical and virtual assets.
• Assist with day-to-day helpdesk operations and provide support for ALOM operations and end users.
• Perform desktop setup and aid end users.
• Train new employees to understand ALOM Technologies systems.
• Assist with miscellaneous tasks and projects as needed.
• Maintain accurate records and documentation in accordance with company policies and applicable regulations.
• Support cross-functional initiatives and contribute to a collaborative team environment.

Benefits

• Compensation is determined based on relevant skills and experience, the position’s location, internal equity, and local market considerations.
• Regular review of pay practices to ensure fair compensation for comparable work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED