Information Technology (IT) Support Specialist

ALOM Technologies • Indianapolis, IN

5d • Hybrid

About The Position

ALOM is looking for an IT Support Specialist to join our Information Technology team. In this role, you'll provide hands-on technical support across the organization — from desktop setup and helpdesk assistance to new employee onboarding on ALOM technology systems — while helping design and document the processes that keep our IT department running smoothly. You'll work closely with stakeholders, subject matter experts, and cross-functional teams to streamline how we deliver support and meet business needs.

Requirements

• Experience deploying and setting up Microsoft-and Linux-based computers
• Proficiency in all systems used by the company, including Microsoft Office 365
• Strong organizational and time-management skills with the ability to prioritize in a fast-paced environment
• Excellent written and verbal communication skills
• High school diploma or equivalent required

Nice To Haves

• Some college coursework preferred
• Familiarity with Exchange Online, Microsoft Entra, and Active Directory administration
• Experience in a supply chain, manufacturing, or distribution environment
• Familiarity with helpdesk ticketing systems and IT asset management tools
• Experience developing IT process documentation and process flows

Responsibilities

• Design processes that ensure stakeholder needs are met; create documentation and process flows in accordance with delivery requirements
• Gather information and requirements for process design
• Assist in streamlining processes and creating documentation with input from stakeholders and subject matter experts
• Create documentation as required for development and infrastructure projects
• Perform research as needed for scoping processes and recommending products
• Assist in asset management of both physical and virtual assets
• Assist with day-to-day helpdesk operations and provide support for ALOM operations and ALOM end users
• Perform desktop setup and aid end users
• Train new employees to understand ALOM Technologies systems
• Assist with miscellaneous tasks and projects as needed
• Maintain accurate records and documentation in accordance with company policies and applicable regulations
• Support cross-functional initiatives and contribute to a collaborative team environment

Benefits

• Compensation is determined based on relevant skills and experience, the position’s location, internal equity, and local market considerations.
• We regularly review our pay practices to help ensure employees are compensated fairly for comparable work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED