Information Technology (IT) Support Specialist
About The Position
Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments. Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc. Silvus is seeking an Information Technology (IT) Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead. This position is 100% onsite, Monday through Friday, at Silvus Technologies’ headquarters in the heart of vibrant West Los Angeles, CA.
Requirements
- High School Diploma or GED.
- 3 or more years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
- Proficient PC skills in a Windows and IOS environment required.
- Experience with Layer 1 Networking and Cabling.
- Experience installing/uninstalling and licensing/de-licensing enterprise software.
- Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
- Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
- Knowledge of Microsoft Excel for data analysis, equipment tracking, and reporting, paired with exceptional organizational skills to manage complex workflows effectively.
- Strong communications and interpersonal skills with a positive, professional, and enthusiastic attitude.
- Demonstrated ability to operate as a team member, supporting company and departmental decisions, policies, and procedures.
- Must be a U.S. Citizen due to clients under U.S. government contracts.
- All employment is contingent upon the successful clearance of a background check and drug test.
Nice To Haves
- Possession of or progress toward a Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Prior experience in a fast-paced office environment.
- Linux and macOS skills are highly desirable.
Responsibilities
- Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
- Respond to Help Desk IT support tickets in a timely manner.
- Install, configure, and maintain hardware and software.
- Develop and maintain documentation related to the company's IT infrastructure and support processes.
- Maintain an up-to-date inventory of all hardware and software assets.
- Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
- System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.
- Partner closely with project management teams to strategize, plan, and execute resource allocation for business expansions, ensuring all IT equipment is acquired efficiently and delivered on schedule.
- Coordinate directly with the MSI team to oversee the procurement, provisioning, and timely delivery of hardware/laptops for both domestic and international new hires.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
