Information Technology Specialist

Standex•Fairfield, OH

1d•Hybrid

About The Position

The IT Support Specialist plays a crucial role in the global IT organization by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Specialist is part of the global IT Support and End User Services organisation and manages and supports end users and their workplace equipment in their respective region.

Requirements

Completed IT apprenticeship or an associate’s degree in computer science or comparable experience/knowledge
Working experience with IT hardware such as desktops, laptops, printers etc.
Basic networking knowledge
Professional-level knowledge of MS Windows (Client and Server), MS Office, M365, and other typical desktop applications
Excellent communication skills, both verbal and written
Excellent command of the English language, both oral and written; additional languages are a plus
Working knowledge of general IT-related Business Administration Processes
Willing/able to travel <25%

Nice To Haves

Ability to create and maintain professional business relationships
Basic problem solving
Ability to meet deadlines and manage stress effectively in high-pressure situations
Ability to self-motivate with a positive attitude
Driven to develop new skills

Responsibilities

Respond to tickets, including initial triage
Ticket resolution based on Knowledge Base articles and Standard Work
Escalation of tickets as required as per Standard Work
Installation, configuration, and support for all hardware, including laptops, desktops, printers, phones, etc.
Installation, configuration, and support for all software, including Windows, Microsoft Office, and other company applications
Support of company mobile devices
Management of Users and Groups in Active Directory
Tasks related to onboarding/offboarding of users
Basic troubleshooting of VOIP-related issues
Basic support of telephony
Basic network troubleshooting
Contribution to activities supporting network security and compliance
Creation and review of knowledge base articles
End-user training where relevant
Maintain an excellent level of customer service