Information Technology Specialist (Customer Support/Network Services)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys•Albuquerque, NM

13d

About The Position

The Information Technology Specialist provides technical and analytical assistance involving litigation support and at least two other IT specialty areas that support the information-management needs of the United States Attorney’s Office. The role provides customer support, network services, and litigation and case-management support, including trial preparation and presentation. Responsibilities become more complex as training and experience progress.

Requirements

U.S. citizenship or national status.
Satisfactory pre-employment adjudication, including fingerprint, credit, tax, and drug checks; continued employment is subject to favorable background-investigation adjudication.
Selective Service registration if applicable.
Federal employees must meet time-in-grade requirements within 30 days after the announcement closing date.
Meet all qualification and eligibility requirements within 30 days after the announcement closing date and before placement.
For GS-07, at least one year of specialized experience equivalent to GS-05, including customer service and support for recurring software and hardware problems, coordinating teleconferences and learning activities, installing and updating software, and providing litigation support methods, standards, and practices.
For GS-09, at least one year of specialized experience equivalent to GS-07, including technical and advisory IT assistance and assessing service and information requirements for litigation support; experience administering case-evidence databases using industry-standard software such as Everlaw, Axon, or similar platforms; acquiring and processing electronic data; and supporting pre-trial preparation and courtroom presentations.
For GS-11, at least one year of specialized experience equivalent to GS-09, including experience with technology and procedures used in litigation; audio and video evidence formats such as surveillance and police body-camera footage; industry-standard software such as OnCue and Adobe Creative Cloud; administering electronic-discovery platforms such as Everlaw and Axon; training others; and independently developing demonstrative exhibits.
For GS-07 and GS-09, demonstrate Attention to Detail, Customer Service, Interpersonal Skills, Reasoning, and Teamwork.
For GS-11, demonstrate Attention to Detail, Customer Service, Interpersonal Skills, Teamwork, Decision Making, Information Management, Oral Communication, Problem Solving, and Technical Competence.
A one-year probationary period may be required if selected.

Responsibilities

Provide customer support services, including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
Design, develop, test, install, operate, manage, and maintain IT concepts and methods, as well as the organization’s network architecture, topology, and protocols.
Plan, develop, and coordinate IT litigation support and case-management services, including trial preparation and presentation, in response to customer needs.
Support litigation by planning and delivering a full range of customer-support services to the district using information technology.
Install, configure, upgrade, and troubleshoot hardware and software components.
Catalog computerized graphics and other images for use in trials, meetings, and training.
Use established procedures to manipulate and present data in various formats for litigation.
At GS-09, administer and maintain case-evidence databases; acquire and process electronic data; and support pre-trial preparation and courtroom presentations, including creating audio and video clips and other exhibit formats.
At GS-11, manage electronic-discovery platforms as an administrator, train others in litigation-support technology, and independently create and develop demonstrative exhibits.