Information Technology Specialist (Customer Support/Network Services)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Albuquerque, NM

13d

About The Position

The Information Technology Specialist provides technical and analytical assistance in litigation support and other information technology specialty areas that support the information management needs of the United States Attorney's Office. The role provides customer support, network services, and litigation support, including case management, trial preparation, and trial presentation. Assignments become more complex as training and experience progress.

The position supports users by installing, configuring, troubleshooting, and maintaining hardware and software; provides customer assistance and training; and contributes to the design, development, testing, operation, and management of network architecture, topology, and protocols. It also helps plan and coordinate litigation support services, acquires and processes electronic data, maintains case evidence databases, and prepares digital evidence and exhibits for legal proceedings. Depending on grade and experience, work may include administering e-discovery platforms, working with audio and video evidence, training others, and independently developing demonstrative exhibits.

Requirements

• Be a U.S. Citizen or National.
• Receive satisfactory pre-employment adjudication, including fingerprint, credit, and tax checks, and drug testing; continued employment is subject to favorable background investigation adjudication.
• Be registered for Selective Service, if applicable.
• Meet all qualification requirements by the announcement closing date.
• For GS-07, have at least one year of specialized experience equivalent to GS-05, including customer service and support troubleshooting recurring software and hardware problems, coordinating teleconferences and learning activities, installing and updating software, and providing litigation support for trial preparation and presentation.
• For GS-09, have at least one year of specialized experience equivalent to GS-07, including technical and advisory IT assistance; assessing service and information requirements for litigation support; administering case evidence databases using industry-standard software such as Everlaw, Axon, or similar platforms; acquiring and processing electronic data; and supporting pretrial preparation and courtroom presentations, including audio and video clips and exhibits.
• For GS-11, have at least one year of specialized experience equivalent to GS-09, including litigation technology and procedures; working with audio and video evidence formats such as surveillance and police body-camera footage; using software such as OnCue and Adobe Creative Cloud; administering e-discovery platforms such as Everlaw and Axon; training others in litigation support technology; and independently creating demonstrative exhibits.
• For GS-07 and GS-09, demonstrate proficiency in attention to detail, customer service, interpersonal skills, reasoning, and teamwork.
• For GS-11, demonstrate proficiency in attention to detail, customer service, interpersonal skills, teamwork, decision making, information management, oral communication, problem solving, and technical competence.
• A one-year probationary period may be required if selected.

Responsibilities

• Provide customer support, including installation, configuration, troubleshooting, user assistance, and training.
• Support the design, development, testing, installation, operation, management, and maintenance of network architecture, topology, and protocols.
• Plan, develop, and coordinate litigation support and case management services, including trial preparation and presentation.
• Use information technology to plan and deliver customer support services to the district in support of litigation.
• Install, configure, upgrade, and troubleshoot hardware and software components.
• Catalog computerized graphics and other images for use in trials, meetings, and training.
• Manipulate and present data in various formats for litigation using established procedures.
• At the GS-09 level, administer and maintain case evidence databases, acquire and process electronic data, and support pretrial preparation and courtroom presentations.
• At the GS-11 level, manage electronic discovery platforms as an administrator, train others in litigation support technology, and create demonstrative exhibits.
• Coordinate teleconferences and learning activities, as applicable to GS-07 specialized experience.

Benefits

• Paid vacation
• Sick leave
• Holidays
• Telework
• Life insurance
• Health benefits
• Participation in the Federal Employees Retirement System
• Relocation or recruitment incentives may be authorized if the position is determined difficult to fill, the candidate's skills support the incentive, and funds are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed