Information Technology Spec 2 - Simulation Operations IT Support Specialist
About The Position
The purpose of the Simulation Operations IT Support Specialist is to provide advanced technical support, systems management, and operational oversight for the simulation technology and audiovisual systems within the Interprofessional Educational Center for Health Sciences. This position is responsible for maintaining, troubleshooting, and optimizing all simulation-related hardware and software systems, including recording servers, cameras, microphones, control systems, and networking components, to ensure reliable and high-quality delivery of academic training scenarios. The Simulation Operations IT Support Specialist also supports the configuration and operation of simulation capture systems, and collaborates with faculty and staff to align technology solutions with educational goals. This position reports to the Director of Educational Technology and Innovation and plays a critical role in sustaining a robust, scalable, and technically sound simulation environment. This position will actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.
Requirements
- Two (2) years of experience providing technical support in instructional, classroom, lab, or simulation environments
- Experience developing and providing training related to the use of software or A/V systems.
- Experience supporting audiovisual and instructional technology in live or scheduled settings
- Ability to follow established procedures while troubleshooting common technical issues
- Strong customer service and communication skills; ability to work effectively with faculty, staff, and students
Nice To Haves
- Experience supporting healthcare or clinical simulation environments
- Familiarity with video capture, recording, or evaluation tools
- Experience working in higher education instructional settings
- Basic documentation or training support experience
- Comfort supporting multiple technologies in time‑sensitive environments
Responsibilities
- maintaining, troubleshooting, and optimizing all simulation-related hardware and software systems, including recording servers, cameras, microphones, control systems, and networking components, to ensure reliable and high-quality delivery of academic training scenarios
- supports the configuration and operation of simulation capture systems
- collaborates with faculty and staff to align technology solutions with educational goals
- sustaining a robust, scalable, and technically sound simulation environment
- actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts
Benefits
- low cost medical, dental, vision insurance
- short- and long-term disability
- generous vacation and sick leave
- 11 paid holidays each year
- employer paid life insurance
- pre-tax flexible spending accounts
- retirement plans
- tax-deferred compensation plans
- tuition waivers available for yourself and eligible dependents once certain criteria are met
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
251-500 employees
