Information Technology Specialist (IT)
About The Position
Ridgeview Institute is looking for a highly skilled Information Technology (IT) Specialist. The Information Technology (IT) Specialist is responsible for maintaining all of the computers, printers, and mobile devices as well as providing IT support for all users. This role maintains the facility’s information system in accordance with security, privacy, and confidentiality policies and procedures. The specialist is responsible for the 24/7 operation of hardware and software, implements and maintains interfaces between servers, appliances, and other hardware within the Enterprise, and analyzes, recommends, and implements software replacements/upgrades. They perform periodic maintenance, maintain systems and supporting users, and manage security, which includes data/information access control, data encryption, data transmission, and security compliance tracking. The role provides hands-on and remote support for configuration, installation, and maintenance of networked workstation equipment and peripherals. The specialist investigates and resolves software and hardware problems of computer users and provides other associated IS services. They investigate software/system user requirements and implement software and data setup and configuration. The role is also responsible for maintaining Multiple Functional Devices (MFDs – copier/printer/scanner) and for upgrades and maintenance for mobile devices. The IT Specialist must adhere to facility, department, corporate, personnel, and standard policies and procedures, attend all mandatory facility in-services and staff development activities, and adhere to facility standards concerning conduct, dress, attendance, and punctuality. They will support facility-wide quality/performance improvement goals and objectives and maintain the confidentiality of facility employees and patient information.
Requirements
- High school graduate or equivalent preferred
- Two (2) years data entry experience, preferably in a health care setting
- Working knowledge of computers and business software application programs
- Experience with in-house processing systems
- May be required to work flexible hours
Responsibilities
- Maintaining all of the computers, printers, and mobile devices
- Providing IT support for all users
- Maintaining facility’s information system IAW security, privacy and confidentiality policies and procedures
- Responsible for 24/7 operation of hardware and software
- Implementing and maintaining interfaces between servers, appliances, and other hardware within the Enterprise
- Analyzing, recommending and implementing software replacements/upgrades
- Performing periodic maintenance
- Maintaining systems and supporting users
- Managing security including data/information access control, data encryption, data transmission and security compliance tracking
- Providing hands-on and remote support for configuration, installation and maintenance of networked workstation equipment and peripherals
- Investigating and resolving software and hardware problems of computer users
- Providing other associated IS services
- Investigating software/system user requirements and implementing software and data setup and configuration
- Maintaining the Multiple Functional Devices (MFDs – copier/printer/scanner)
- Responsible for upgrades and maintenance for mobile devices
- Adhering to facility, department, corporate, personnel and standard policies and procedures
- Attending all mandatory facility in-services and staff development activities as scheduled
- Adhering to facility standards concerning conduct, dress, attendance and punctuality
- Supporting facility-wide quality/performance improvement goals and objectives
- Maintaining confidentiality of facility employees and patient information
Benefits
- 401(k) + matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental insurance
- 100% company-paid short and long-term disability insurance
- Paid time off
- Paid Holidays
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
