Information Technology Site Support Technician (H)

SSM Health • St. Louis, MO

1d • Onsite

About The Position

Maintenance and support of the computer and network hardware, infrastructure and supported applications which may include telecommunication systems. This role works under the guidance of the Senior Analyst Technical Support to provide support and participate in project activities. It is responsible for facility IS duties, minor hardware/software configuration and repairs.

Requirements

• High School diploma/GED or 10 years of work experience
• One year customer service experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Installs, repairs, modifies, maintains and provides technical support for applications, PC operating systems, PC hardware, printers and related peripherals.
• Provides operational and administrative support; testing, printing and report distribution, backups, first line support, etc.
• Utilizes the service ticketing system to log reported issues, document resolution, and/or assign to appropriate work group.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED