Information Technology & Operations Systems VISTA

The Sanneh Foundation Inc • Saint Paul, MN

1d • $24,962 - $44,692

About The Position

The Information Technology & Operations Systems VISTA serves with The Sanneh Foundation (TSF), a Minnesota-based nonprofit dedicated to empowering youth and strengthening communities through holistic programming. The role develops systems to improve internal IT processes, data security, and information organization. The intended outcomes include better staff and volunteer access to program files, improved awareness of technology tools, stronger onboarding, more efficient workflows, and improved transfer of institutional knowledge.

The VISTA learns TSF’s programs, events, technology systems, workflows, and existing training resources, then assesses technology-related capacity gaps and recommends improvements. The role oversees an audit and restructuring of the organization’s Google Drive, including assessing stakeholder needs, proposing a standardized folder structure and naming conventions, establishing access permissions, migrating and archiving files, documenting processes, and training staff.

The VISTA also researches AI tools and their potential applications to TSF’s programming and capacity needs, and proposes an accessible central knowledge base to support institutional memory and onboarding. This includes reviewing existing documentation and systems, researching tools used by similar nonprofits, assembling orientation materials, testing the proposed knowledge base, and helping staff sustain it through audits and training. The position collaborates with staff, department leaders, site supervisors, other VISTAs, and the IT and Operations team, and participates in Technology Committee and Sanneh Safety meetings.

Requirements

• Must be at least 18 years of age; there is no upper age limit.
• Must pass a national service criminal history check.
• Must be a U.S. citizen, U.S. national, lawful permanent resident, or reside in a state with one of the listed legal residency classifications: refugee, asylum or asylee, temporary protected status, or DACA status.

Responsibilities

• Learn TSF’s history, core programs, events, technology systems, IT processes, STEM curricula, and program models.
• Review technology resources, software, hardware, training materials, and guides used by TSF staff and volunteers.
• Observe workflows and program operations, assess technology-related capacity gaps and inefficiencies, and prepare an IT assessment.
• Meet regularly with site supervisors to discuss capacity gaps and collaborate on solutions.
• Attend Technology Committee and Sanneh Safety meetings to observe and document technology changes and issues relevant to the project.
• Identify and participate in professional development opportunities related to technology systems and applicable AI tools.
• Conduct a Google Drive audit and stakeholder needs assessment, including folder inventories, permission reviews, duplicate-file identification, and assessment of file-retrieval challenges.
• Collaborate with IT and Operations staff to propose a standardized Google Drive directory architecture, folder hierarchies, naming conventions, and file-tagging rules, and gather input from leadership and staff.
• Define role-based access permissions and data-security policies to protect sensitive client and organizational information in line with privacy best practices.
• Work with staff to archive legacy or duplicate files and migrate active documents into the standardized Google Drive structure.
• Document the file structure, naming conventions, and permission-request procedures in a step-by-step manual or video tutorial.
• Facilitate staff training on using and maintaining the new file system, collect feedback, and refine the system.
• Meet with department leaders to review files and decide which to archive, retain, or rename; train staff and VISTAs on the file-review decision process.
• Develop end-of-project guidelines for documenting, tagging, and archiving project deliverables.
• Migrate files into the new system and document which materials should be added to a digital archive, knowledge base, or training guides.
• Research AI tools and their applications to TSF programming and organizational capacity needs.
• Review program documentation, templates, reports, legacy media, the Sanneh Intranet, and existing AI tools, including NotebookLM for Operations.
• Research centralized portals and AI tools used by similar nonprofits; provide recommendations to the IT and Operations team that address cost, data security, applications, strengths, and weaknesses.
• Assemble or support the creation of orientation materials, software guides, standard operating procedures, and staff-contact reference sheets in an onboarding folder.
• Test the proposed knowledge-base system with incoming staff or volunteers and assess navigation and gaps in institutional knowledge and AI-tool understanding.
• Set up quarterly audit reminders and train a permanent staff liaison to review permissions, archive outdated files, and maintain the knowledge base.
• Work with direct-service staff to co-create a teaching toolkit supporting IT and AI literacy and system improvements, including a plan for nonformal IT education programs.

Benefits

• Loan forbearance.
• Professional development.
• AmeriCorps childcare benefit for members with children under 13.
• A housing, nutrition, or education stipend totaling up to $1,000 per month for full-time VISTA members.
• Bi-weekly pay of $957.46 before taxes.
• Segal Education Award of $7,395 before taxes, based on Pell Grant, distributed after a full term of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed