Information Technology & Operations Systems VISTA

The Sanneh Foundation • Saint Paul, MN

8h

About The Position

The Sanneh Foundation (TSF), a Minnesota-based 501(c)(3) organization, works to empower youth and strengthen communities through holistic programming focused on educational attainment, physical health, and social and emotional well-being. The Information Technology & Operations Systems VISTA will strengthen TSF’s internal IT processes, data security, file organization, and technology capacity. The service is intended to improve staff and volunteer access to program files and awareness of technology tools, supporting onboarding, workload efficiency, and the transfer of institutional knowledge.

The VISTA will learn about TSF’s programs, events, software, hardware, IT processes, and existing STEM curricula; observe workflows and assess technology-related capacity gaps; and collaborate with site supervisors and IT and Operations staff on solutions. The role will audit and reorganize TSF’s Google Drive, develop a standardized directory structure and naming conventions, establish role-based access practices, migrate and archive files, and create documentation and training for staff. The VISTA will also research AI tools and centralized knowledge-base approaches, gather recommendations from similar nonprofits, help assemble onboarding resources, test proposed systems with incoming staff or volunteers, and support long-term maintenance plans and IT/AI literacy resources.

This is an AmeriCorps VISTA service position. The stated service dates are September 22, 2025, through August 26, 2026. The position requires the ability to lift up to ten pounds and to work in an office setting, including prolonged sitting or standing and occasional bending, kneeling, reaching, and related movements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Must be at least 18 years old; there is no upper age limit.
• Must pass a national service criminal history check.
• Must hold an eligible citizenship or residency status: U.S. citizen, U.S. National, Lawful Permanent Resident, or a person residing in a state with refugee, asylum or asylee, temporary protected status, or DACA status.
• AmeriCorps VISTA applicants must create an AmeriCorps profile and submit an interest in the position to be matched after the interview process.
• Must be able to lift up to ten pounds.
• Must have sufficient physical ability and mobility to work in an office setting, stand or sit for prolonged periods, and occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push, or pull light to moderate weights.
• Must be able to operate office equipment involving repetitive hand movement and fine coordination, including a keyboard, and verbally communicate to exchange information.
• Must have vision and hearing within the normal range, with or without correction.

Responsibilities

• Learn TSF’s history, core programs, events, technology systems, IT processes, and existing STEM curricula and program models.
• Review technology programs, resources, software, hardware, training materials, and guides used by TSF staff and volunteers.
• Observe workflows and program operations, assess technology-related capacity gaps and inefficiencies, and create an IT assessment with areas for improvement.
• Meet regularly with site supervisors to discuss capacity gaps and collaborate on solutions; attend Technology Committee and Sanneh Safety meetings to observe and document relevant technology changes or issues.
• Conduct a comprehensive Google Drive audit and stakeholder needs assessment, including folder inventories, permission reviews, duplicate-file identification, and documentation of file-retrieval challenges.
• Collaborate with IT and Operations staff to propose a unified directory architecture, folder hierarchy, naming conventions, and file-tagging rules, and gather input from leadership and staff.
• Define role-based Google Drive permissions and data-security practices to protect sensitive client and organizational information.
• Work with staff to archive legacy or duplicate files and migrate active documents into a standardized Google Drive structure.
• Create accessible documentation, user manuals, or video tutorials explaining the file structure, naming conventions, and permission-request procedures.
• Facilitate staff training on navigating and maintaining the new file system, gather feedback, and refine the system.
• Meet with department leaders to review files and decide what to archive, retain, or rename; train staff and VISTAs on the file-review decision process.
• Develop end-of-project documentation, tagging, and archiving guidelines to help preserve future project deliverables and prevent data loss.
• Document file migration decisions, including materials for a digital archive, knowledge base, or new-staff training guides.
• Research AI tools and their potential application to TSF programming and capacity needs, and recommend an accessible central knowledge base for institutional memory and onboarding.
• Locate and evaluate program documentation, templates, reports, and legacy media across local servers, old drives, and staff accounts.
• Review TSF’s intranet and systems, assess opportunities and successes based on user feedback, and review NotebookLM and staff use of current AI tools.
• Research and interview similar nonprofits about internal portals and AI tools; compile recommendations for the IT and Operations team, including costs, security considerations, applications, strengths, and weaknesses.
• Assemble or support creation of orientation materials, software guides, standard operating procedures, and “Who to Ask” reference sheets in an onboarding folder.
• Test the proposed knowledge-base system with incoming staff or volunteers and identify navigation issues and gaps in institutional knowledge or AI tool understanding.
• Set up quarterly audit reminders and train a permanent staff liaison to review permissions, archive outdated files, and maintain the knowledge base.
• Work with direct-service staff to co-create a teaching toolkit supporting IT and AI literacy and system improvements, including a plan for nonformal educational programming and IT learning.
• Participate in professional development related to technology-system gaps and AI tools applicable to the project.

Benefits

• Loan forbearance during and after service.
• Professional development.
• AmeriCorps childcare benefit for members with children under 13.
• Housing, nutrition, or education stipend of up to $1,000 per month for full-time VISTA members.
• Pay rate of $957.46 biweekly before taxes.
• Segal Education Award of $7,395 before taxes, based on Pell Grant, distributed through MyAmeriCorps.gov after a full term of service.
• AmeriCorps compensation does not count as income for Social Security benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed