Information Technology Operations Manager

City of Winchester • Winchester, VA

4d • Onsite

About The Position

Provides direct technical assistance to sworn and civilian Police Department personnel. Provides technical support, coordination, maintenance, troubleshooting, and/or administration, as assigned, for specialized Police Department technology. Assists with implementation, testing, deployment, and support of new Police Department technology. Supports technology installed in Police Department vehicles, including computers, cameras, scanners, printers, communications equipment, and associated peripherals. Works collaboratively with City IT to ensure Police Department technology complies with City cybersecurity, network, infrastructure, and enterprise technology standards.

Requirements

• Equivalent to a Bachelor’s Degree in Computer Technology, Information Technology, etc.
• Seven (7) years of IT support
• Desktop support, Microsoft Windows/365
• Installation/troubleshooting, user accounts, mobile devices, network support
• Technical customer support
• Valid driver’s license required

Nice To Haves

• 2 years supervision preferred
• IT support in law enforcement, public safety, 24-hour environments
• CAD, RMS, mobile data computers, body cameras, digital evidence, public safety systems
• Microsoft Active Directory, Microsoft 365, mobile management, VPN, multi-factor auth
• Vendor management, technology projects, industry certifications

Responsibilities

• Provides direct technical assistance to sworn and civilian Police Department personnel
• Provides technical support, coordination, maintenance, troubleshooting, and/or administration, as assigned, for specialized Police Department technology
• Assists with implementation, testing, deployment, and support of new Police Department technology
• Supports technology installed in Police Department vehicles, including computers, cameras, scanners, printers, communications equipment, and associated peripherals
• Works collaboratively with City IT to ensure Police Department technology complies with City cybersecurity, network, infrastructure, and enterprise technology standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level