Information Technology Manager II

State of Vermont • Waterbury, CT

16h • $43 - $68 • Hybrid

About The Position

As part of the Agency of Digital Services' (ADS) IT Team supporting the Agency of Human Services (AHS) Central Office (CO) and Department of Disabilities, Aging, and Independent Living (DAIL), this IT Manager II will manage and maintain a roadmap and backlog of IT needs for AHS CO and DAIL, ensuring alignment with both ADS and AHS priorities. This includes engaging stakeholders and facilitating weekly reviews to prioritize and assign tasks. The role involves managing product ownership of CO and DAIL systems supported by ADS, overseeing the scope of product ownership, ensuring systems are operationally ready, establishing standards for system documentation, and mentoring staff. The IT Manager II will also manage and supervise a team of 2 developers, coordinate work with ADS project managers and business analysts, and oversee the development and project work of vendor teams. Additionally, this position will engage with ADS and AHS leadership to document IT needs, facilitate strategic planning, manage daily IT operational needs, and identify resource gaps. The role serves as a technical SME for IT systems used by DAIL and CO, and manages procurement activities, including writing RFPs/RFIs/RFQs, contracts, grants, and hardware/software purchasing. The position requires updating and maintaining project, product, and department documentation, and overseeing and participating on project teams for CO and DAIL, including analyzing business needs, tracking deliverables, and writing status reports. This position is based out of Waterbury with some telework available (currently up to 2 days per week).

Requirements

• Strong leadership skills and expertise in mentoring other developers and leading technical training sessions.
• Ability to act as a team lead with strong technical knowledge and experience.
• Strong analytical, organizational, and project management skills.
• Extensive knowledge of software development platforms, software frameworks, and design patterns.
• Ability to prepare system designs, workflow plans, status reports and test documents that adequately meet user needs.
• Ability to identify the technical requirements of user specifications and convert them into successful project plans and user stories.
• Excellent communication skills.
• Ability to evaluate and estimate system development costs.
• Ability to establish and maintain effective working relationships.
• Ability to work under pressure from deadlines.
• Eight (8) years or more experience in computer sciences, business administration, public administration, mathematics, technical operations management or providing supervision to staff within an IT environment.
• OR Four (4) years or more in an IT Manager role with a combination of experience in computer operations, information technology management/administration or supervisory responsibilities.

Nice To Haves

• Strong analytical and problem-solving abilities
• Experience as a software developer
• Ability to translate business needs into practical Salesforce solutions
• Attention to detail and strong organizational skills
• Collaborative mindset with a willingness to learn
• Technical Leadership Experience leading development teams, interacting with business partners, building roadmaps, and establishing team capacities
• Knowledge of Salesforce Administration
• Experience with Service Cloud and/or Experience Cloud
• Experience with SQL and MS Access
• Knowledge of systems analysis, system design and database architecture
• Experience supporting government, human services, regulated, or enterprise environments
• Experience with Azure Cloud platforms, including Azure CI/CD Pipelines
• Agile environment using Azure DevOps (ADO)
• Providing leadership and direction on software projects
• Analyzing and refining requirements
• Technical documentation
• Cross-team collaboration with technical and non-technical partners
• Git Version Control

Responsibilities

• Manage and maintain a roadmap and backlog of IT needs for AHS CO and DAIL, ensuring alignment with both ADS and AHS priorities, including engaging stakeholders and facilitating weekly reviews to prioritize and assign tasks.
• Manage product ownership of CO and DAIL systems supported by ADS, including overseeing the scope of product ownership, ensuring systems are operationally ready, establishing standards for system documentation, and mentoring staff.
• Manage and supervise a team of 2 developers; coordinate work with ADS project managers and business analysts; oversee the development and project work of vendor teams.
• Engage with ADS and AHS leadership to document IT needs, facilitate strategic planning, manage daily IT operational needs, and identify resource gaps.
• Serve as technical SME for IT systems used by DAIL and CO.
• Manage procurement activities of CO and DAIL, including the writing of RFPs/RFIs/RFQs, contracts, grants, and hardware/software purchasing.
• Update and maintain project, product, and department documentation.
• Oversee and participate on project teams for CO and DAIL, including analyzing business needs, tracking deliverables, and writing status reports.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager