Information Technology Manager II - Application Development & Services

State of Utah•West Jordan, UT

2d•Hybrid

About The Position

The State of Utah Division of Technology Services (DTS) is hiring an Information Technology Manager to lead engineering teams, modernize application portfolios, and provide secure technology services for the Utah Department of Corrections, the Board of Pardons & Parole, and DTS. The position may be filled at the IT Manager II or IT Manager I level. The role is hybrid, with three in-office days per week at the Behavioral Health Transition Center in West Jordan, Utah; telework eligibility may change at agency management’s discretion. Reporting to the IT Director for strategic guidance, the manager aligns application development roadmaps with agency priorities and enterprise architecture standards. The role oversees the full application lifecycle, translates business requirements into technology solutions, manages project portfolios and delivery commitments, and leads modernization and secure software engineering practices. It also manages team development, budgets, vendors, contractors, and compliance with state security, privacy, and governance requirements.

Requirements

Professional experience leading technology teams, software development projects, database administration, or application service delivery.
Experience managing project portfolios, scheduling resources, mitigating risks, and delivering complex software initiatives.
Strong technical background in the software development lifecycle, application architecture, integration, database systems, and secure deployment practices.
Experience supervising staff, evaluating performance, mentoring teams, and establishing accountability frameworks.
Strong verbal, written, and executive-level stakeholder management skills, including the ability to explain technical strategies to non-technical leaders.
Ability to interpret and enforce technical governance, regulatory compliance, data security, and enterprise standards.
Comprehensive knowledge of application architecture, system integration (including REST APIs and microservices), database management systems, and modern development platforms.
Ability to interpret, apply, and ensure compliance with enterprise IT policies, information security standards, and administrative procedures.
Successfully pass a criminal history check.
Pass a drug test.

Nice To Haves

Experience leading application development in a large public-sector organization or complex enterprise IT environment.
Experience supporting mission-critical systems in criminal justice, corrections, parole, or public safety.
Hands-on experience with SAFe, Program Increment planning, or product-oriented Agile methodologies.
Experience using ServiceNow for service management, task tracking, financial management, or portfolio management.
Experience establishing standards for AI-assisted development, CI/CD pipelines, and modern DevOps tools.
Experience preparing legislative fiscal notes, software valuation reports, or executive technology assessment summaries.
Technical proficiency or leadership experience with programming languages such as Java, C#, Python, and SQL; enterprise relational databases such as PostgreSQL, Microsoft SQL Server, or IBM Informix; and cloud or hybrid hosting environments such as AWS or GCP.
Experience designing technical skills assessments, workforce development strategies, mentoring frameworks, and measurable continuous improvement programs.
Experience in the State of Utah DTS environment or an equivalent centralized enterprise IT public-sector organization.
A track record supporting or modernizing mission-critical technology solutions in criminal justice, corrections, parole, or public safety operations.

Responsibilities

Align application development roadmaps and technology strategies with agency priorities and enterprise architecture standards under the IT Director’s guidance.
Oversee the application lifecycle, from requirements analysis and design through development, deployment, maintenance, modernization, and retirement.
Translate agency business requirements into scalable technology solutions, development roadmaps, and delivery commitments.
Manage project portfolio delivery using SAFe, Agile, and standard SDLC practices.
Lead Program Increment planning and capacity assessments to balance resources, business value, and operational dependencies.
Maintain portfolio visibility, project tracking, time reporting, and operational records in ServiceNow and enterprise management platforms.
Coordinate fiscal-year project transitions, work planning, and technology asset valuation for finance, budget forecasting, and enterprise reporting.
Establish best practices for application architecture, database administration, automated testing, continuous integration, and secure code deployment.
Evaluate and implement modern software engineering methods, including responsible AI-assisted development, code generation, and rapid application frameworks.
Lead legacy-system modernization, vulnerability remediation, technical debt reduction, and reliability improvements.
Establish safeguards and practices for AI-assisted and rapid software development, including approved tools, data privacy, intellectual property, and human validation of generated code.
Lead, mentor, and develop a multidisciplinary team of state employees and contract professionals.
Set performance expectations, provide feedback, support career growth, delegate authority, and establish measurable objectives.
Assess team capabilities and address skills gaps through mentorship, cross-training, and continuous learning programs.
Monitor operational budgets, software licensing, hosting expenditures, and technology procurement plans.
Oversee contractor performance, define contractual expectations and Statements of Work, and ensure vendor deliverables meet quality and security standards.
Ensure adherence to State of Utah compliance requirements, security policies, privacy mandates, and governance standards.