Information Technology Manager II - Application Development & Services

State of Utah Office of the Governor • West Jordan, UT

1d • $50 - $85 • Hybrid

About The Position

The State of Utah Division of Technology Services (DTS) is hiring an Information Technology Manager to lead application development and services supporting the Utah Department of Corrections, the Board of Pardons & Parole, and DTS. The role may be filled at either IT Manager II or IT Manager I level. The manager aligns application roadmaps and technology strategies with agency priorities and enterprise architecture standards under the guidance of the IT Director, and oversees the full application lifecycle from requirements and design through deployment, maintenance, modernization, and retirement.

The position manages project portfolios and delivery commitments using SAFe, Agile, and standard SDLC practices; leads Program Increment planning and capacity assessments; maintains portfolio and operational records; and coordinates fiscal-year project transitions, work planning, and technology asset valuation. It promotes sound engineering practices in architecture, databases, automated testing, continuous integration, and secure deployment, while leading modernization, vulnerability remediation, technical debt reduction, and reliability improvements. It also establishes safeguards and human validation practices for AI-assisted and rapid software development.

The manager leads and develops a multidisciplinary team of state employees and contract professionals, setting expectations, providing feedback, supporting career growth, and addressing skills gaps through mentorship and cross-training. The role monitors budgets, licensing, hosting costs, and procurement; oversees contractor performance and statements of work; and ensures compliance with State of Utah security, privacy, governance, and other requirements.

This is a full-time, hybrid position requiring three days each week in the office at the Behavioral Health Transition Center, 8523 South Redwood Road, West Jordan, Utah. Telework eligibility is subject to agency management and may change. A criminal history check and drug test are required. The application deadline is November 12, 2026.

Requirements

• Professional experience leading technology teams, software development projects, database administration, or application service delivery.
• Experience managing project portfolios, scheduling resources, mitigating risks, and delivering complex software initiatives.
• Strong background in SDLC, application architecture, integration, database systems, and secure deployment practices.
• Skill in staff supervision, performance evaluation, team mentorship, and establishing accountability frameworks.
• Strong verbal, written, and executive-level stakeholder management skills, including the ability to explain technical strategies to non-technical leaders.
• Ability to interpret and enforce technical governance, regulatory compliance, data security, and enterprise standards.
• Comprehensive knowledge of application architecture, system integration including REST APIs and microservices, database management systems, and modern development platforms.
• Ability to interpret, apply, and ensure compliance with enterprise IT policies, information security standards, and administrative procedures.

Nice To Haves

• Experience leading application development in a large public-sector organization or complex enterprise IT environment.
• Experience supporting mission-critical systems in criminal justice, corrections, parole, or public safety.
• Hands-on experience with SAFe, Program Increment planning, or product-oriented agile methodologies.
• Experience using ServiceNow for service management, task tracking, financial management, or portfolio management.
• Experience establishing standards for AI-assisted development, CI/CD pipelines, and modern DevOps tools.
• Experience preparing legislative fiscal notes, software valuation reports, or executive technology assessment summaries.
• Technical proficiency or leadership experience with languages such as Java, C#, Python, or SQL; relational databases such as PostgreSQL, Microsoft SQL Server, or IBM Informix; and cloud or hybrid hosting such as AWS or GCP.
• Experience designing technical skills assessments, workforce development strategies, mentoring frameworks, and measurable continuous improvement programs.
• Experience in the State of Utah Division of Technology Services environment or an equivalent centralized public-sector enterprise IT organization.
• Track record supporting or modernizing mission-critical technology for criminal justice, corrections, parole, or public safety operations.

Responsibilities

• Align application development roadmaps and technology strategies with agency priorities and enterprise architecture standards under the guidance of the IT Director.
• Oversee the full application lifecycle, including requirements analysis, solution design, development, deployment, maintenance, modernization, and retirement.
• Translate agency business requirements into scalable technology solutions, development roadmaps, and delivery commitments.
• Manage project portfolio delivery using SAFe, Agile, and standard SDLC methodologies.
• Lead Program Increment planning and capacity assessments to balance resources, business value, and operational dependencies.
• Maintain portfolio visibility, project tracking, time reporting, and operational records using ServiceNow and enterprise management platforms.
• Coordinate fiscal-year project transitions, work planning, and technology asset valuation for finance, budget forecasting, and enterprise reporting.
• Establish engineering practices for application architecture, database administration, automated testing, continuous integration, and secure code deployment.
• Evaluate and implement software engineering methods, including responsible AI-assisted development, code generation, and rapid application frameworks.
• Lead legacy modernization, vulnerability remediation, technical debt reduction, and reliability improvements.
• Set and enforce safeguards for AI-assisted and rapid development, including approved tooling, privacy, intellectual property, and human validation of generated code.
• Lead, mentor, and develop a collaborative multidisciplinary team of state employees and contract professionals.
• Set performance expectations, provide feedback, support career growth, and promote technical learning through individual check-ins and team meetings.
• Establish measurable objectives, delegate authority, and promote accountability and technical learning.
• Assess team skills and develop mentorship, cross-training, and continuous learning programs to address gaps and reduce single-point dependencies.
• Monitor operational budgets, software licensing, cloud and on-premises hosting expenditures, and procurement plans.
• Oversee contractor performance, define contractual expectations and Statements of Work, and ensure vendor deliverables meet quality and security standards.
• Ensure compliance with State of Utah requirements, security policies, privacy mandates, and governance standards.

Benefits

• Full benefits package eligibility.
• Job stability and employment security within a well-established organization.
• Career growth, skill development, and leadership opportunities.
• Meaningful work contributing to community services and organizational goals.
• Supportive work environment emphasizing cooperation, strong work ethics, and mutual support.
• Work/life balance is described as an important part of the culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed