Information Technology Manager 1

State of Ohio • Columbus, OH

1d • Onsite

About The Position

The Information Technology Manager 1 leads enterprise infrastructure operations for the Ohio Department of Behavioral Health, under the direction of the Technology Operations Manager. The role covers cloud services, servers, networks, databases, security, and endpoint technologies across on-premises and cloud environments. It is responsible for strategic planning, staff leadership, operational reliability, technology modernization, vendor management, and infrastructure governance.

The position oversees infrastructure service delivery and architecture, leads and develops infrastructure and operations staff, and maintains secure and reliable systems. It coordinates projects and technology planning, contributes to budgeting and vendor oversight, guides complex problem resolution, collaborates with stakeholders, and researches technology improvements. The position is permanent and full-time, based at 30 East Broad Street in Columbus, Ohio. Normal hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a flexible schedule; hours may vary. Overtime, travel (including overnight stays), and 24/7 on-call availability may be required. The position is hourly and unclassified, and exempt from the bargaining units.

Requirements

• Meet one of the stated qualification pathways: 8.5 years of experience commensurate with the duties and required knowledge and skills, including 18 months performing project management functions; or specified undergraduate coursework plus 6.5 years of commensurate experience, including 18 months performing project management functions; or 12 months as an Information Technology Supervisor 3 (64119) or equivalent.
• The posting also describes an alternative qualification pathway involving specified undergraduate coursework; 3 years using word-processing software and internet browsers for research; 54 months of experience involving IT architecture, strategic planning, presentations/public speaking, IT policies and procedures, budget preparation and monitoring, cost and resource estimates, and contract management; 2 years using email; 18 months in IT project management or an IT project lead role; 12 months using spreadsheet software; and 12 months as an Information Technology Supervisor 3 (64119) or equivalent.
• Official transcripts are required for post-secondary education, coursework, or degrees listed on the application before a formal employment offer. Transcripts printed from an institution’s website are not accepted.
• Final candidates must undergo a criminal background check and urinalysis for illegal drug use before appointment.
• Work may involve extended use of a computer terminal; overtime, travel including overnight stays, and 24/7 on-call availability may be required.

Responsibilities

• Lead administration and support of enterprise infrastructure, including servers, networks, databases, cloud platforms, and endpoint technologies.
• Oversee infrastructure performance, availability, capacity, and operational stability; monitor and direct cloud, server, and database administration.
• Maintain infrastructure documentation, operational procedures, system standards, and consistent service quality.
• Direct and support IaaS and PaaS platforms; design and maintain infrastructure architecture, logical topologies, system integrations, and standards for cloud and on-premises environments.
• Evaluate and implement technology solutions aligned with business and operational objectives, collaborating with technology leadership and external partners on standardization.
• Lead and mentor infrastructure, database, and operations staff; assign, monitor, and evaluate work; provide onboarding, training, coaching, and development opportunities.
• Establish secure infrastructure environments, security standards, naming conventions, and operational controls; maintain disaster recovery solutions and support security procedures.
• Respond to critical production outages and infrastructure incidents.
• Plan, coordinate, and monitor infrastructure projects and system implementations; develop project policies, procedures, and technical standards.
• Assist with long-range technology planning, infrastructure roadmaps, enterprise initiatives, systems integration, and technical recommendations.
• Assist with infrastructure budgeting and resource planning; track and report infrastructure and cloud-service consumption.
• Evaluate hardware, software, services, and vendors; assess investments for cost effectiveness and operational value; oversee contract resources and vendor relationships.
• Lead diagnosis and resolution of complex infrastructure issues, guide response to high-impact disruptions, document resolutions, and review technical materials to support troubleshooting.
• Participate in infrastructure upgrades, maintenance, and system improvements.
• Collaborate with business users, vendors, leadership, technology teams, state technology organizations, and internal partners on standards, policies, service delivery, and issue resolution.
• Attend management meetings, provide technical guidance, support training and knowledge-sharing materials, and communicate technical concepts to technical and non-technical audiences.
• Research emerging technologies and industry practices, participate in professional organizations and training events, and identify opportunities to improve efficiency, security, and service delivery.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after the eligibility period
• Paid time off, including vacation, personal leave, sick leave, and 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed