Information Technology Generalist 1

Commonwealth of Pennsylvania • Dauphin County, PA

4d • Hybrid

About The Position

The Information Technology Generalist 1 supports access management, security operations, and customer service for the Health and Human Services Delivery Center. The role combines technical support, system administration, problem solving, and process improvement to help employees, business partners, and customers securely access the tools they need and keep critical systems running smoothly.

The position is full-time, Monday through Friday, from 7:30 AM to 3:30 PM, with a 30-minute lunch. Part-time telework may be available, with at least two days per week in the office. Telework requires a securely configured high-speed internet connection and work from an approved location in Pennsylvania; reporting to the Harrisburg headquarters is an option for employees unable to telework. Telework arrangements may change.

Requirements

• Meet one of the minimum experience and training pathways: one year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); three years of qualifying information technology experience; one year of qualifying information technology experience and an associate's degree in any information technology field; or an equivalent combination of experience and training.
• Qualifying experience may be in applications development or maintenance, networking or desktop services, website development or design, or other information technology support or administration services.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Manage user access for centralized systems, networks, platforms, and applications while helping maintain secure operations.
• Review service requests, troubleshoot reported issues, and coordinate with agencies and business partners to resolve access concerns.
• Provide technical assistance for Active Directory accounts, legacy mainframe access, delegated administrator activities, and related user needs.
• Review network activity, support security compliance efforts, document findings, and help identify potential security issues.
• Develop improved methods for requesting access, troubleshooting problems, and enhancing customer-focused service delivery.
• Assist with updating training materials, learning IT service management practices, and supporting team knowledge sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed