Information Technology Manager 1

State of Ohio • Columbus, OH

15h • Onsite

About The Position

The Infrastructure Manager leads enterprise infrastructure operations at the Ohio Department of Behavioral Health, including cloud services, servers, networks, databases, security, and endpoint technologies. Under the direction of the Technology Operations Manager, this role is responsible for strategic planning, staff leadership, operational reliability, technology modernization, vendor management, and infrastructure governance across on-premises and cloud environments.

The position oversees infrastructure performance, availability, capacity, architecture, service delivery, security, and disaster recovery. It leads and develops infrastructure, database, and operations staff; coordinates projects and system implementations; supports budgeting and vendor relationships; resolves complex infrastructure issues; and collaborates with business users, technology teams, leadership, vendors, and state technology organizations. The role also researches emerging technologies and recommends improvements to infrastructure efficiency, security, and service delivery.

This is a permanent, full-time, unclassified hourly position. Normal hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a flexible schedule. Overtime may be required, travel may be required and may involve overnight stays, and the employee may be required to be on call 24 hours a day, seven days a week. Compensation is $48.93 per hour.

Requirements

• Meet one of the listed minimum qualification paths: 8.5 years of experience commensurate with the duties and required knowledge and skills, plus 18 months performing project management functions; or the specified undergraduate coursework followed by an additional 6.5 years of commensurate experience, plus 18 months performing project management functions; or 12 months as an Information Technology Supervisor 3 (64119) or equivalent.
• For the coursework qualification path, complete undergraduate core coursework in computer science, or in another academic major with at least one course in each of advanced-level computer programming, logic-based mathematics, database concepts, computer systems analysis and design, and basic data processing concepts.
• The posting also lists experience qualifications including 3 years using word-processing software, 3 years using internet browsers for research, 2 years using an email system, and 12 months using spreadsheet software.
• The posting lists 54 months of experience involving information technology architecture components, developing IT strategic plans, preparing and delivering presentations or public speaking, writing IT policies and procedures, preparing and monitoring budgets, providing cost and resource estimates, and contract management.
• The posting lists 18 months of project management or a lead role on an information technology project.
• The posting also lists 12 months as an Information Technology Supervisor 3 (64119) or equivalent, and an alternative of equivalent qualifications to the stated minimum class qualifications.
• Official transcripts are required for post-secondary education, coursework, or degrees listed on the application and must be submitted before a formal employment offer; failure to provide requested transcripts within five business days results in disqualification.
• The final selected candidate must undergo a criminal background check. Final applicants tentatively selected for the classification must submit to urinalysis for illegal drug use before appointment.

Responsibilities

• Lead administration and support of enterprise infrastructure environments, including servers, networks, databases, cloud platforms, and endpoint technologies.
• Oversee infrastructure performance, availability, capacity, and operational stability, and direct cloud, server, and database administration activities.
• Manage infrastructure documentation, operating procedures, system standards, and the quality and reliability of infrastructure services.
• Direct and support IaaS and PaaS cloud platforms; design and maintain infrastructure architecture, logical topologies, system integrations, and standards for cloud and on-premises environments.
• Evaluate and implement technology solutions aligned with business and operational objectives, and collaborate with technology leadership and external partners on infrastructure standardization.
• Lead and mentor infrastructure, database, and operations staff; assign, monitor, and evaluate work; and provide onboarding, training, coaching, and professional development.
• Recommend seminars, conferences, and training programs, and foster a collaborative and productive team environment.
• Design and maintain secure infrastructure environments; establish and enforce security standards, naming conventions, and operational controls.
• Develop and maintain disaster recovery solutions that support business continuity and data integrity, and support security-related maintenance and operational procedures.
• Respond to critical production outages and infrastructure incidents.
• Plan, coordinate, and monitor infrastructure projects and system implementations; develop project policies, operational procedures, and technical standards.
• Assist leadership with long-range technology planning and infrastructure roadmaps, support enterprise technology initiatives and integrations, and provide technical recommendations for organizational decisions.
• Assist with infrastructure budgeting and resource planning; track and report infrastructure and cloud-service consumption.
• Evaluate hardware, software, services, and vendors; assess investments for cost effectiveness and operational value; and oversee contract resources and vendor relationships.
• Lead diagnosis and resolution of complex infrastructure and operational issues, provide guidance during high-impact disruptions, and document and communicate resolutions.
• Review technical documentation and industry resources to help resolve issues, and participate in infrastructure upgrades, maintenance, and system improvements.
• Partner with business users, vendors, leadership, technology teams, state technology organizations, and internal partners to exchange information, resolve issues, and coordinate standards, policies, and service delivery.
• Attend management meetings, provide expert technical guidance, support training materials and knowledge sharing, and communicate technical concepts to technical and non-technical audiences.
• Stay current with emerging technologies, industry trends, and best practices; participate in professional organizations, forums, conferences, and training events.
• Research and evaluate new technologies and identify opportunities to improve infrastructure efficiency, security, and service delivery.

Benefits

• Medical coverage
• Dental, vision, and basic life insurance premiums are free after completion of the eligibility period
• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed