Information Technology (IT) Intern

RBC•Rancho Dominguez, CA

11h

About The Position

This internship focuses on providing technical support and system maintenance within an IT environment. The intern will be involved in hardware and software procurement, configuration, installation, and troubleshooting. They will also provide user support, manage account requests, and assist with network connectivity and training. This role requires a student currently enrolled in an accredited college or university pursuing an undergraduate degree in an IT-related field.

Requirements

Must be currently enrolled in an accredited college or university, pursuing an undergraduate degree.
Currently pursuing or recently completed degree in an IT related field.
3 years of applicable work history or any combination of education, work history or demonstration of capability.
Knowledge of Windows operating systems and Microsoft Office applications.
Ability to troubleshoot issues with hardware, software, peripherals and Windows accounts.
This position requires that the employee must be a U.S. Person (U.S. Citizen or Permanent Resident) or a Foreign Person for whom a license is obtained.

Responsibilities

Identify and procure hardware and software with required approval.
Image and configure computers for deployment to users.
Install hardware and peripheral components such as monitors, printers & memory upgrades.
Install, configure and update operating systems and software applications, such as Microsoft Office, Outlook, AS/400client, Solid works, etc.
Troubleshoot and resolve software, hardware and network problems as needed.
Provide telephone, in-person and online technical support to users for all IT related issues.
Refer major problems to corporate IT support group for guidance.
Process requests for new user accounts and additional access, ensuring that the necessary approvals have been provided, and that they are completed in a timely manner.
Connect users to the network and provide initial training in use.
Assist in research and procurement of computer accessories and supplies.