Information Technology Intern
About The Position
accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. About the Role As an IT Intern, you'll work closely with our IT team to support day-to-day technology operations, employee support, and basic IT projects in our New York office. This internship is a great opportunity for a college student, vocational IT student, or early-career candidate to gain hands-on experience in a modern corporate IT environment. Our environment is primarily macOS with some Windows devices, and we use tools such as Google Workspace, JumpCloud, Zoom, Slack, Jira, and other SaaS platforms.
Requirements
- Currently pursuing a degree in IT, computer science, or a related field
- Basic familiarity with macOS and Windows
- Strong communication skills and a helpful, professional attitude
- Good organizational skills and attention to detail
- Willingness to learn, ask questions, document work, and follow established procedures
- Ability to work onsite in the NYC office 15-20 hours per week
Nice To Haves
- Basic understanding of networking, MFA, SaaS applications, computer hardware, or endpoint management is a plus
- Prior customer service, helpdesk, campus IT, retail tech, or troubleshooting experience is a plus
Responsibilities
- Provide basic Tier 1 support for employee workstations, account access, peripherals, printers, Wi-Fi, Zoom, Slack, and Google Workspace questions
- Triage helpdesk tickets, gather relevant details, document troubleshooting steps, and escalate issues appropriately
- Assist with employee desk setups, monitor/dock/peripheral configuration, conference room checks, and general office IT readiness
- Support IT asset management by labeling, organizing, auditing, and updating inventory records for laptops, monitors, docks, accessories, and related equipment
- Assist with onboarding and offboarding preparation, including staging equipment, preparing desks, collecting returned hardware, and updating checklists under supervision
- Support IT operations such as hardware audits, equipment organization, software rollout tracking, and process cleanup
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
Associate degree
