Information Technology Intern

AVB • Portage, MI

11h • $17 - $19 • Onsite

About The Position

We are seeking a motivated and detail-oriented IT Intern to support day-to-day technology operations across the organization. This role will work closely with our Office Manager and external IT partner to ensure systems, devices, and users are effectively supported. This is a hands-on opportunity for someone looking to gain real-world experience in IT support, systems coordination, and business operations within a fast-paced, team-oriented environment.

Requirements

• Currently pursuing a degree in Information Technology, Computer Science, Business, or related field
• Basic understanding of computer hardware, software, and networks
• Strong problem-solving skills and willingness to learn
• Excellent organization, follow-through, and attention to detail
• Strong communication skills and ability to work with both technical and non-technical users
• Ability to manage multiple tasks and prioritize effectively
• Professional, team-oriented attitude with a customer service mindset

Nice To Haves

• Familiarity with Microsoft 365, Teams, Outlook, and SharePoint
• Experience with ticketing systems or help desk support
• Exposure to device setup, troubleshooting, or IT coordination

Responsibilities

• Provide front-line support for basic IT requests (hardware, software, access issues)
• Coordinate tickets and follow-ups with our external IT service provider
• Assist with new hire onboarding/offboarding setup (laptops, accounts, system access)
• Support device setup, troubleshooting, and inventory tracking (laptops, monitors, peripherals)
• Help maintain and organize IT documentation, processes, and asset records
• Assist the Office Manager with technology-related office needs (conference rooms, printers, Teams/Zoom setup)
• Monitor and escalate cybersecurity concerns or unusual activity
• Support software rollouts, updates, and system improvements as needed
• Assist with general administrative and operational tasks tied to IT and office functions

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree