Information Technology Intern

First Quality • Lock Haven, PA

4d • Onsite

About The Position

First Quality is a family-owned company with over 35 years of history, growing into a group of companies employing over 5,000 team members. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products. The Information Technology Intern will be responsible for identifying, diagnosing, and resolving level one issues in computer hardware and software in mainframe systems such as laptops and PCs. This role is located at our First Quality Tissue site in Lock Haven, PA.

Requirements

• Working towards a Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 2.8 GPA
• Proficiency in Microsoft Office and Windows

Responsibilities

• Assisting employees with all IT related issues and providing desktop support across a distributed workforce.
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end-user systems.
• Correctly prioritizing and troubleshooting issues reported by users for timely resolution, escalating to management/outside vendors when required.
• Maintaining inventory for IT related consumables.
• Assisting IT team with research and special projects.
• Create a positive, satisfying customer support experience.

What This Job Offers

• Career Level: Intern