Information Technology Intern

First Quality • Lock Haven, PA

1d • Onsite

About The Position

First Quality is a family-owned company with over 35 years of history, growing from a small business into a group of companies employing over 5,000 team members. We maintain our family values and entrepreneurial spirit across our corporate offices in New York and Pennsylvania, and 8 manufacturing campuses in the U.S. and Canada. Our companies produce high-quality personal care and household products for major retailers and healthcare organizations, including baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dish soap solutions. We also manufacture raw materials and components like flexible print and packaging. Guided by our values of humility, unity, and integrity, we use advanced technology and innovation to drive growth. We offer a collaborative environment focused on continuous learning, professional development, and our mission to 'Make Things Better®'. We are looking for an Information Technology Intern for our First Quality Tissue site in Lock Haven, PA. This role involves identifying, diagnosing, and resolving level one issues with computer hardware and software, including mainframe systems, laptops, and PCs.

Requirements

• Working towards a Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 2.8 GPA
• Proficiency in Microsoft Office and Windows

Responsibilities

• Assisting employees with all IT related issues and providing desktop support across a distributed workforce.
• Installing and upgrading hardware and software.
• Providing complete assistance while configuring hardware, software, and peripherals of the end-user systems.
• Correctly prioritizing and troubleshooting issues reported by users for timely resolution, escalating to management/outside vendors when required.
• Maintaining inventory for IT related consumables.
• Assisting IT team with research and special projects.
• Create a positive, satisfying customer support experience.

What This Job Offers

• Career Level: Intern