Internship IT - Summer 2027

Mewbourne Oil Company•Tyler, TX

83d

About The Position

As an Information Technology (IT) Intern at Mewbourne Oil Company, you will gain hands-on experience providing frontline technology support to employees across office and field locations. Working with the IT Helpdesk and other IT team members, you will assist with hardware, software, connectivity, mobile devices, and day-to-day technology needs. The internship offers practical experience troubleshooting technical issues, preparing and deploying computers and other equipment, supporting user accounts and applications, and helping employees work effectively. Interns will learn how a professional IT support organization manages incidents and service requests, documents solutions, escalates issues, and provides responsive customer service. The primary focus is Helpdesk and end-user support, with opportunities to learn about networking, cybersecurity, business applications, data and analytics, and infrastructure. Interns are encouraged to ask questions, take ownership of assignments, build relationships across the company, and develop technical and customer-service skills. Interns also complete a summer project and present findings and recommendations to company leadership.

Responsibilities

Provide frontline Helpdesk support for employees across multiple office and field locations.
Troubleshoot hardware, software, connectivity, printing, mobile device, and peripheral issues.
Assist with setup, configuration, deployment, replacement, and maintenance of laptops, desktops, monitors, mobile devices, and other IT equipment.
Assist with employee onboarding and offboarding, including equipment preparation, account access, and technology orientation.
Create, update, track, and resolve Helpdesk tickets.
Work with employees to diagnose technology issues, communicate solutions, and provide customer service.
Install and support commonly used business applications and help users with application-related issues.
Document technical solutions, support procedures, equipment configurations, and recurring issues.
Escalate issues to networking, cybersecurity, application support, infrastructure, and other IT specialists as appropriate.
Assist with IT projects involving workstation deployments, technology upgrades, inventory management, process improvement, and operational efficiency.
Collaborate with employees across departments to understand their technology needs and how IT supports the business.
Complete a summer project and present findings and recommendations to company leadership.