Information Technology (IT) Help Desk Manager

Moore Colson • Atlanta, GA

1d

About The Position

We are seeking an IT Help Desk Manager who leads with a servant leadership style and acts as a team quarterback, driving collaboration and success. This role combines leadership with technical expertise in a Microsoft-only environment (Windows OS, Azure hosting, AVD for remote access, Adobe Suite, and Office 365). The ideal candidate has experience in an accounting firm and is comfortable supporting specialized applications such as Engagement, Axcess, Suralink, Thomson Reuters Fixed Assets, Fieldguide, and Deltek.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support or help desk leadership.
• Prior experience in an accounting firm strongly preferred.
• Proficiency in Windows OS, Office 365, Azure, and AVD.
• Familiarity with Zendesk ticketing system.
• Experience with listed accounting firm applications.
• Strong communication and servant leadership qualities.
• Ability to work collaboratively and lead from the front.

Nice To Haves

• ITIL Foundation
• CompTIA A+ or Network+
• Microsoft Certified: Modern Desktop Administrator Associate

Responsibilities

• Lead by example using a servant leadership approach, prioritizing team success and growth.
• Foster collaboration and a positive team culture.
• Actively participate in ticket resolution while mentoring team members.
• Manage and respond to tickets in Zendesk.
• Track and report help desk metrics (response times, resolution rates, SLA compliance).
• Ensure proper documentation and escalation of issues.
• Set up and configure Windows laptops and desktops (no Mac support).
• Troubleshoot Office 365 applications and resolve user issues.
• Create and remove user accounts in Azure Active Directory and related systems.
• Support remote access via Azure Virtual Desktop (AVD).
• Provide assistance with Adobe Suite and accounting firm applications: Engagement, Axcess, Suralink, Thomson Reuters Fixed Assets, Fieldguide, and Deltek
• Maintain SOPs for help desk operations.
• Ensure adherence to IT security and compliance standards.

Benefits

• 3 weeks paid vacation, wellness days, and holidays.
• Business Casual dress code.
• Fitness membership discounts.
• Continuing education opportunities.
• Competitive salary and bonus program.
• 401k with match.
• Comprehensive medical, dental, and vision coverage.
• Tuition and certification reimbursement.
• Cell phone reimbursement.
• Volunteer days.
• Coaching and mentoring programs.
• Social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager