Information Technology - Help Desk Associate Infrastructure
About The Position
The IT Help Desk Associate I – Infrastructure is a foundational role focused on supporting and maintaining the company’s IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands-on experience with systems, networking, and platform operations, enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end-users as needed to maintain operational continuity.
Requirements
- 1–3 years of IT experience with exposure to infrastructure or systems
- Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred)
- Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)
- Experience or exposure to virtualization platforms (VMware preferred)
- Familiarity with Google Workspace or Microsoft 365
- Strong troubleshooting and analytical skills
- Desire to grow into an infrastructure/engineering role
Responsibilities
- Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing)
- Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots)
- Support network infrastructure including switches, VLANs, and Wi-Fi troubleshooting
- Perform system patching, updates, and maintenance across servers and endpoints
- Assist with backup and recovery systems (e.g., Veeam), including validation and testing
- Support VPN and secure remote access systems
- Participate in infrastructure troubleshooting and root cause analysis
- Assist with monitoring tools, alerts, and system performance tuning
- Support warehouse and remote site infrastructure (network, cameras, devices)
- Participate in infrastructure projects (upgrades, rollouts, migrations)
- Provide Tier 1 support for desktops, laptops, and mobile devices when needed
- Assist with account provisioning in Active Directory and Google Workspace
- Support hardware deployment and workstation setup
- Document tickets and ensure proper communication with users
- Escalate issues appropriately after structured troubleshooting
- Follow structured troubleshooting and IT processes
- Document infrastructure configurations and procedures
- Contribute to knowledge base and SOP development
- Ensure all work is tracked through the ticketing system
Benefits
- Competitive Pay Structure
- Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
- Generous Paid Time Off and Paid Holidays
- 401(K) Match
- Tuition Reimbursement
- Company-Sponsored Events
- Subsidized Part Purchasing Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
