Information Technology (IT) Device Specialist

The Immigrant and Refugee Community Organization•Maywood Park, OR

16h•Hybrid

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. The IRCO IT/IS Department delivers secure, reliable, and high-quality technology solutions that support the organization’s mission, vision, and values. The department encompasses Information Technology (IT) services—including end-user computing, phones and mobile devices, print and imaging, Microsoft applications, servers, networks, and cybersecurity—as well as Information Systems (IS), which include case management databases, business process automation, cloud-based application automation, and knowledge management. Together, IT and IS create a unified approach that integrates computing, data, and technical expertise to effectively support IRCO. The IT Device Specialist position provides technical support for IRCO staff in IT devices which are phones, computers, and IT accessories such as printers and monitors. As a part of the IT team at IRCO, this position requires a range of responsibilities from Microsoft Device management for onboarding and offboarding. The primary role is configuring/managing computers and supporting computing infrastructure. Technical problem solving and hardware knowledge is needed.

Requirements

Basic Knowledge of Computer Hardware, Servers, Networking (VPN, Firewall)
Knowledge of configuring Device OS/Applications/ management software
Knowledge and experience in working in MS-Office Environment
Technical problem solving and debugging skills with IT equipment and applications
Knowledge of how to manage IT accounts and applications and network

Nice To Haves

Working experience with Cloud service providers such as Microsoft Azure is preferred

Responsibilities

Configure and prepare new devices (computers and phones) for deployment.
Manage and enter data into the IRCO IT Inventory Database and other IT databases.
Handle Equipment Deployment coverage when other IT staff are unable to address device deployment.
Prepare and disposition devices are no longer deployable to employees for e-recycling or donation.
Procure IT equipment requested by program managers for employees -- ordering, submitting purchases for approval, ensuring shipments arrive at IRCO Main.
Reset & Refurbish employee-returned used laptops for re-deployment.
Identify, troubleshoot, and resolve hardware, software, and network related problems.
Identify, document do the improvement projects for IT, particularly device related business processes
Orders IT items including accessories from Amazon and makes sure that approval happens.
Complete Helpdesk Tickets regarding urgent requests by on-site employees
Provide IT training to IRCO users for Microsoft Office applications and use of the computers if needed

Benefits

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending accounts