Information Technology (IT) Support Specialist
About The Position
Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? THE OPPORTUNITY Silvus is seeking an Information Technology (IT) Support Specialist who will report to the Senior IT Support Specialist on the Information Technology (IT) team. The successful individual in this role will provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position is fully onsite, Monday through Friday, at Silvus Technologies’ Engineering and R&D Office in Irvine, CA, near the vibrant Irvine Spectrum. The position requires a daily schedule of 8:30 am – 5:30 pm.
Requirements
- High School Diploma or GED.
- 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
- Proficient PC skills in a Windows and IOS environment required.
- Experience with Layer 1 Networking and Cabling.
- Experience installing/uninstalling and licensing/de-licensing enterprise software.
- Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
- Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
- Strong interpersonal skills with a positive and enthusiastic attitude.
- Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
- Must be a U.S. Citizen due to clients under U.S. government contracts.
- All employment is contingent upon the successful clearance of a background check and drug test.
Nice To Haves
- Possession of or in-progress towards a Bachelor’s degree in Information Technology, Computer Science, or related field.
- Prior experience in a fast-paced office environment.
- Linux and macOS skills are highly desirable.
Responsibilities
- Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
- Respond to IT Help Desk support tickets in a timely manner.
- Install, configure, and maintain hardware and software.
- Develop and maintain documentation related to the company's IT infrastructure and support processes.
- Maintain an up-to-date inventory of all hardware and software assets.
- Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
- System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.
- Travel Requirement – 25% - to Silvus office locations, including Headquarters in West Los Angeles, as well as locations in San Diego, and Culver City.
- Perform other related duties of which the above are representative.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
