Part-time Information Technology (IT) Support Specialist

NorthWest Arkansas Community College • Nwacc, AR

1d • Onsite

About The Position

NorthWest Arkansas Community College (NWACC) is seeking an IT Support Specialist to provide comprehensive support for computer and systems software and hardware. This role involves troubleshooting, implementing, maintaining, and supporting institutional technology, responding to complex technology requests, and analyzing user needs. The IT Support Specialist will evaluate alternatives and recommend solutions for complex technical issues, requiring strong technical, analytical, collaboration, communication, and project management skills.

Requirements

• Formal education equivalent of an associate degree in computer science, mathematics, or a related field (or equivalent experience).
• Up to one year’s experience in computer or systems operations or a related area which includes systems maintenance and implementation of technology or other job-related experience.
• Knowledge of computer system hardware and software.
• Knowledge of computer user requirements.
• Knowledge of the application of computer or systems software in automation of information systems.
• Ability to review results, determine the source of problems/errors and devise corrective actions.
• Ability to analyze and modify existing computer systems.
• Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel.
• Ability to understand relevant details from oral information and explain technical terms and information.
• Ability to determine costs and resource requirements of projects.
• Good technical and analytical skills.
• Collaboration and open communication skills.
• Positive outlook.
• Excellent project management skills.

Responsibilities

• Troubleshoot and resolve computer, printer, hardware, software, and instructional technology issues for students, faculty, staff, and classrooms.
• Deploy, configure, image, and re-image computers and laptops for new and existing campus use.
• Install, update, and maintain software applications and operating systems on college devices.
• Monitor system performance, analyze logs, and collaborate with engineers or third-party vendors to resolve technical issues.
• Evaluate new hardware and software for compatibility with existing systems and recommend technology solutions and process improvements.
• Support technology purchasing by researching products, obtaining quotes, and ensuring compatibility with current infrastructure.
• Manage support operations by processing work orders, documenting resolutions, assisting help desk functions, and traveling to offsite locations as needed.
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree