Part-time Information Technology (IT) Support Specialist
About The Position
NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The IT Support Specialist is responsible for a wide range of activities related to computer and systems software and hardware support. This position is governed by state and federal laws and agency / institution policy. The IT Support Specialist will support the implementation, maintenance and use of institutional technology as well as respond to Level 2 complex and specialized technology requests from users. This position analyzes needs, evaluates alternatives and recommends / implements a course of action to solve complex issues. This individual must have good technical and analytical skills. The position requires someone with collaboration and open communication skills along with a positive outlook and excellent project management skills.
Requirements
- Formal education equivalent of an associate degree in computer science, mathematics, or a related field (or equivalent experience)
- Up to one year’s experience in computer or systems operations or a related area which includes systems maintenance and implementation of technology or other job-related experience
- Knowledge of computer system hardware and software
- Knowledge of computer user requirements
- Knowledge of the application of computer or systems software in automation of information systems
- Ability to review results, determine the source of problems / errors and devise corrective actions
- Ability to analyze and modify existing computer systems
- Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel
- Ability to understand relevant details from oral information and explain technical terms and information
- Ability to determine costs and resource requirements of projects
Nice To Haves
- Good technical and analytical skills
- Collaboration and open communication skills
- Positive outlook
- Excellent project management skills
Responsibilities
- Troubleshoot and resolve computer, printer, hardware, software, and instructional technology issues for students, faculty, staff, and classrooms.
- Deploy, configure, image, and re-image computers and laptops for new and existing campus use
- Install, update, and maintain software applications and operating systems on college devices
- Monitor system performance, analyze logs, and collaborate with engineers or third-party vendors to resolve technical issues
- Evaluate new hardware and software for compatibility with existing systems and recommend technology solutions and process improvements
- Support technology purchasing by researching products, obtaining quotes, and ensuring compatibility with current infrastructure
- Manage support operations by processing work orders, documenting resolutions, assisting help desk functions, and traveling to offsite locations as needed
- Additional duties may be assigned as necessary to support the goals and objectives of the department and college
Benefits
- Quality and affordable higher education
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
