Information Technology - IT Support Specialist I - Full Time

Murfreesboro Medical Clinic & SurgiCenter•Murfreesboro, TN

2d•Onsite

About The Position

The IT Support Specialist I provides frontline technical assistance and support for computer systems, hardware, software, networks, and related technologies. This role serves as the primary point of contact for user support needs, including troubleshooting, resolving helpdesk tickets, and maintaining accurate documentation. The Specialist ensures timely resolution of user issues, supports routine maintenance activities, and assists with basic systems administration tasks under the direction of senior IT personnel. Strong communication, customer service, and problem‑solving abilities are essential to success in this position.

Requirements

Basic proficiency in Windows and macOS operating systems.
Foundational understanding of networking (TCP/IP, DNS, DHCP).
Familiarity with Microsoft 365 applications and user support.
Strong troubleshooting skills and attention to detail.
Ability to communicate technical concepts clearly to non‑technical users.
Ability to work efficiently in a fast‑paced, multi‑tasking environment.
Excellent interpersonal skills and a commitment to high‑quality customer service.
Ability to lift and move equipment up to 30 pounds; manual dexterity required for hardware tasks.

Nice To Haves

Associate degree in Information Technology or related field preferred.
CompTIA A+ certification strongly preferred.
1–2 years of experience in helpdesk or technical support roles preferred.
Experience with ticketing and remote support tools preferred.

Responsibilities

Respond to user support requests via phone, email, chat, or in person with professionalism and a customer‑focused approach.
Diagnose and resolve basic hardware, software, and application issues on workstations, laptops, mobile devices, and peripherals.
Perform routine hardware repairs or coordinate vendor service when needed.
Troubleshoot connectivity issues such as Wi‑Fi, wired network access, and VPN access.
Install, configure, and update operating systems, approved software, and security patches following IT procedures.
Assist with user account creation, password resets, and basic access management tasks.
Complete routine preventive maintenance, including system performance checks and workstation upkeep.
Maintain accurate documentation of issues, resolutions, inventory, and user instructions.
Escalate complex issues to senior team members in a timely manner.
Assist in IT projects such as device rollouts and software updates as assigned.
Provide on‑call or after‑hours support on a rotating basis as required.
Perform other duties as assigned to support the overall success of the department and organization.