Information Technology (IT) Supervisor (Full Time)

AccorHotel•Kohala Coast, HI

2d•$43•Onsite

About The Position

The Information Technology (IT) Supervisor will be responsible for assisting the resort in maintaining the integrity of all IT-related systems and ensuring that all IT-related hardware and software at the hotel are functioning properly. This role involves providing IT support to hotel staff and guests, ensuring computer software and hardware support daily hotel operations, and maintaining an inventory of all hardware and software. The supervisor will also be responsible for ensuring critical systems like guest HSIA network, PMS, and POS are working properly, establishing user procedures and hardware familiarization, and assisting departments with computer setup and training. Additionally, the role includes establishing and maintaining system security and backup procedures consistent with corporate policy, conducting oneself professionally, monitoring and troubleshooting IT equipment, and performing additional duties as assigned by the IT Director.

Requirements

Excellent organizational, follow-through and communication skills
Exceptional problem resolution abilities
Must be committed to team work and achieving team success
Enthusiastic, driven, self-motivated, ability to work under pressure
Understanding of Cisco Networking Equipment and familiar with iOS commands
Understanding of TCP/IP networks
Understanding of Ethernet cabling standards
Minimum 1 year of experience in IT
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Diploma or Degree in information Technology or relevant certificates preferred

Responsibilities

Provide IT Support to Hotel staff and Guests
Ensure that all computer related software and hardware are working smoothly to support daily hotel operation.
Maintain inventory of all hardware and software.
Ensuring critical systems, specifically guest HSIA network, PMS, and POS working properly at all times
Establishing and maintaining user procedures and hardware familiarization
Assisting individual departments with setting up computer and training when needed
Establishing and maintaining system security procedures consistent with control requirements and corporate policy.
Establishing and maintaining backup procedures for all systems to ensure protection from loss of data and ensuring backups being carried out in accordance with corporate and local policies
Conducting self in a professional manner at all times to reflect the high standards of Fairmont Hotels & Resorts
Monitor and troubleshoot all the system from IT equipment (such as Servers, Network Switches, printer, etc.)
Performing any additional duties as assigned by the IT Director

Benefits

Preferred provider medical/drug/vision benefits starting at competitive prices for employees
Employer paid coverage for group life and accidental insurance coverage ($7,500)
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility