Intern- Information Technology (OIT- Help Desk)

Texas A&M•Laredo, TX

2d•Onsite

About The Position

The Office of Information Technology (OIT) at Texas A&M International University (TAMIU) is seeking an Information Technology Intern to join their Help Desk team. This role involves maintaining and supporting the technology operations of TAMIU classrooms and computer labs. The intern will assist users with various technical issues, troubleshoot hardware and software problems, and contribute to special projects. This is a student worker position requiring enrollment at TAMIU and adherence to academic and attendance policies.

Requirements

TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.
Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates.
Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP).
Strong computer Knowledge, including Outlook, Word, and Excel.
Must possess excellent customer service and teamwork skills.
Ability to communicate effectively, orally and in writing.
Ability to interact effectively and professionally with the general public.
Ability to plan, organize, and prioritize work and attend to detail.
Ability to manage multiple tasks, projects, and assignments and meet deadlines.
Ability to resolve problems by analyzing, recommending, and implementing changes.
Position requires on campus, face-to-face interactions.
Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule.
Promptly complete all required trainings.
Submit time sheet biweekly.
Subject to funding and/or need.

Responsibilities

Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person.
Troubleshoot PCs, Apple systems, and various software applications.
Verify that all KIOSKs and Digital Signage work properly weekly.
Maintain required documentation in the Ticketing Management System.
Decommission nonfunctional computers and equipment to surplus.
Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
Maintain inventory of network hardware and communication connections.
Route calls to appropriate personnel.
Use sound, independent judgment when performing duties.
Perform other related duties as assigned.
Perform and manage the Agiloft maintenance reports on a daily basis.
Assist with event requests for A/V equipment.