Information Technology Generalist Administrator 2

Commonwealth of Pennsylvania • Dauphin County, PA

2d • Hybrid

About The Position

The Information Technology Generalist Administrator 2 position with the Infrastructure and Economic Development Delivery Center offers a chance to lead vital technology services. You will have the opportunity to help guide teams that support daily operations across agencies. This role encourages creative problem solving and strong leadership. Join a mission driven environment where your expertise supports statewide progress. This position leads major information technology (IT) service management functions that support technology operations across multiple agencies. It guides planning, performance, and strategic improvement of systems that keep services running efficiently.

Requirements

• One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field; or Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or An equivalent combination of experience and training.
• Two or more years of full-time professional experience using BMC Remedy/Helix IT Service Management platform to support IT services including Incident Management, Change Management, Service Request Management , Asset Management, and reporting.
• One or more years of full-time professional experience using Service Now IT Service management platform to support IT services including Incident Management, Change Management, Service Request Management, Asset Management, and reporting.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Oversee end user support, asset management, and change management activities across the Delivery Center
• Design and improve IT service management (ITSM) frameworks and ensure alignment with IT Infrastructure Library (ITIL) standards and policy requirements
• Advise executives on emerging technologies, system impacts, and risks related to service operations
• Direct complex IT initiatives that involve cross agency coordination and multiple technical domains
• Assess new tools, conduct feasibility reviews, and prepare recommendations for technology upgrades
• Manage communication, documentation, and standards for IT services and support functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level