Information Technology Generalist 1

Commonwealth of Pennsylvania • Blair County, PA

18h • Hybrid

About The Position

Do you like working in a fast pace environment where you are responsible for a large variety of work, performing complex problem solving, and delivering high quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is looking for a highly motivated information technology (IT) professional to join the Infrastructure Team. This position gives you the opportunity to support various technologies used to provide applications and services to employees and citizens of Pennsylvania. Apply now to start a new chapter in your career! This position supports information technology services for many district, county, and field offices. The work focuses on helping users solve computer and network problems and keeping technology systems working smoothly. As an Information Technology Generalist 1, you will perform the following duties: Technical Support: Provide help for software, hardware, and network issues across many office and field locations Device Management: Maintain and update workstations, mobile devices, printers, and specialized equipment Network Assistance: Troubleshoot network connectivity problems and work with tools to monitor and resolve issues User Guidance: Teach users about technology, assist with new system rollouts, and offer clear instructions System Documentation: Record work, update tickets, and track assets and inventory for technology equipment Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Hollidaysburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training.
• One or more years of full-time experience in IT support/installation involved with technology CADD support (Installation and support of software such as Open Roads, Cadd Software, Bentley Software etc.)
• One or more years of full-time experience in IT support/installation involved with technology of automotive and heavy diesel garage diagnostic software and vehicle connectivity (For example: engine diagnostic code readers, ODB2 scan tools, Ford IDS software, AutoEnginuity, Premium Tech Tool, Noregon JPro etc.)
• One or more years of full-time experience in IT support/installation of hardware and software in a traffic management center and familiarity with concepts of an Intelligent Transportation System (ITS) environment
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Provide help for software, hardware, and network issues across many office and field locations
• Maintain and update workstations, mobile devices, printers, and specialized equipment
• Troubleshoot network connectivity problems and work with tools to monitor and resolve issues
• Teach users about technology, assist with new system rollouts, and offer clear instructions
• Record work, update tickets, and track assets and inventory for technology equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree