Information Technology Generalist 2

Commonwealth of Pennsylvania • Dauphin County, PA

21h • Onsite

About The Position

Calling all IT professionals! The Office of Administration, Enterprise Technology Services Office is on the lookout for an Information Technology Generalist 2 interested in building strong technical expertise while making a real impact across the organization. This position is responsible for ensuring equipment stays updated, secure, and ready to support daily operations, while also helping users solve problems. Apply now to become part of a team that keeps statewide technology moving! DESCRIPTION OF WORK As an Information Technology Generalist 2, you will help maintain information technology equipment and systems across various sites while supporting users and technology teams. You will play a key role in keeping devices, networks, and software up-to-date and functioning properly.

Requirements

• One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or A bachelor's degree in any information technology field; or An equivalent combination of experience and training.
• Meet the PA residency requirement.
• Be able to perform essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• A conditional offer of employment may be contingent upon successful completion of a Pennsylvania State Police background check.

Responsibilities

• Move, reinstall, and coordinate services for information technology hardware across locations
• Schedule repair work and communicate service needs with site contacts
• Serve as the IT point of contact for new building projects and coordinate with stakeholders
• Research and implement new technology initiatives to support organizational needs
• Run, terminate, and test category cabling for network connectivity
• Install, update, and maintain hardware, software, and operating systems while troubleshooting issues
• Ensure proper use and management of ITIL processes in daily work
• Manage and document all work activities and progress

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree