Information Technology Generalist 1

Commonwealth of Pennsylvania•Lackawanna County, PA

7d•Hybrid

About The Position

This IT Generalist 1 role is with the Enterprise Technology Services Office, Infrastructure and Economic Development Delivery Center, Infrastructure team. The position involves troubleshooting and resolving network issues, installing and servicing hardware and software, and assisting users in adapting and applying information technology to both standard and specialized work applications. The team supports multiple facilities and users in the south-central region of Pennsylvania, including Lackawanna, Luzerne, Pike, Susquehanna, Wayne, and Wyoming counties. The role is ideal for someone who enjoys a fast-paced environment, a variety of responsibilities, complex problem-solving, and delivering high-quality customer service. The work supports District and County offices, Construction Field offices, County Stockpiles, Welcome Centers, Driver License Centers, and other remote Department of Transportation (PennDOT), Department of Economic and Community Development (DCED), and PA Emergency Management Agency (PEMA) sites.

Requirements

One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
An equivalent combination of experience and training.
Possession of a valid driver's license.
Two or more years of full-time experience in: IT support/installation involved with technology CADD support (Installation and support of software such as Open Roads, Cadd Software, Bentley Software etc.)
IT support/installation involved with technology of automotive and heavy diesel garage diagnostic software and vehicle connectivity (For example: engine diagnostic code readers, ODB2 scan tools, Ford IDS software, AutoEnginuity, Premium Tech Tool, Noregon JPro etc.)
IT support/installation of hardware and software in a traffic management center and familiarity with concepts of an Intelligent Transportation System (ITS) environment.
Meet the PA residency requirement.
Be able to perform essential job functions.
Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Nice To Haves

Experience in CADD support, automotive and heavy diesel garage diagnostic software and vehicle connectivity, hardware and software in a traffic management center, and familiarity with concepts of an Intelligent Transportation System (ITS) environment.

Responsibilities

Troubleshoot, resolve, and document hardware, software, and network problems escalated from Tier 1 IT support.
Identify potential large scale problems and escalate to Tier 3.
Install, maintain, and update standard office technology, cabling, and specialized equipment for vehicle fleets, remote traffic management, and telecommunications.
Assist with connectivity issues, configure network components, and support secure remote access.
Provide help with standard applications, mobile apps, and specialized software for engineering, automotive and heavy diesel garage, and traffic management.
Teach IT classes on both hardware and software.
Help employees at all levels effectively apply IT solutions to work applications.
Travel to various locations within your assigned region.