Information Technology Generalist 1
About The Position
Join the Workstation Operations & Technical Services (WOTS) in the Employment Banking and Revenue Delivery Center as an Information Technology Generalist 1 and become part of a team that supports important network and desktop systems. This role is ideal for someone who likes hands on work and wants to grow in the technology field. You will help keep devices working, assist users, and support the network infrastructure. This position offers steady learning and meaningful contributions every day. This position supports the systems and equipment that help staff stay connected and productive across many locations. The work focuses on technical support, equipment setup, troubleshooting, and keeping current with new technology.
Requirements
- One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training.
- Possession of a valid Pennsylvania driver's license.
- One or more years of full-time experience in IT help desk and end user support operations.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
Responsibilities
- Provide assistance for WAN and LAN connections for remote and local users within the capitol area region
- Install and configure peripherals, NIC adapters, and cabling
- Perform diagnostics to identify issues and complete needed repairs or adjustments
- Maintain strong understanding of hardware, software, cabling, and networking standards
- Stay current with new advancements to offer recommendations on network improvements
Benefits
- Telework opportunity up to 2 days per week upon successful completion of the probationary period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
