Information Technology Generalist 1

Commonwealth of Pennsylvania • Cumberland County, PA

2d • Hybrid

About The Position

The Information Technology Generalist 1 role offers a chance to support important public safety work across the Commonwealth. This position allows you to guide frontline staff and help keep essential technology running smoothly. You will play a key part in improving services that people rely on every day. If you are looking to further your career within IT and are excited at the opportunity of providing support to the Commonwealth's Public Safety agencies, we are looking for you! This position supports the technology services that help Public Safety operations run smoothly. It focuses on guiding service desk performance and managing essential technology assets.

Requirements

• One year as an Information Technology Trainee or Information Technology Technician; (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field
• An equivalent combination of experience and training
• Meet the PA residency requirement
• Be able to perform essential job functions
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements

Responsibilities

• Monitor service desk operations and guide contracted agents to follow procedures and deliver quality support
• Provide instruction and advice to help resolve complex issues and support new applications and processes
• Manage the lifecycle of IT equipment and support the planning, design, and tracking of hardware and software
• Review service and asset data to prepare reports and recommend improvements to support operations
• Develop procedures, documentation, and training materials to support service desk and asset management functions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree