Information Technology Generalist 1

Commonwealth of Pennsylvania • Dauphin County, PA

4d • Hybrid

About The Position

Are you self-motivated, detail oriented, and enjoy solving problems? As an Information Technology Generalist 1, you will join a team that values service, learning, and collaboration. This position provides applications, network, and desktop support in addition to assisting in ensuring our Delivery Center receives superior customer service. Apply today and bring your energy to a team that supports essential state services.

Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training.
• A minimum of three years of full-time mainframe account management experience, including creating accounts, creating groups, resetting passwords, revoking accounts, and auditing accounts
• A minimum of two years of full-time experience utilizing Genesys Automatic Call Distribution and BMC ticketing software
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirement

Responsibilities

• Provide first level assistance for hardware, software, VPN, and network issues, escalating appropriate tickets to Tier 2 technical teams
• Manage incoming contacts, document incidents, and guide users through troubleshooting
• Create, modify, and maintain user accounts and access permissions across multiple systems
• Analyze incidents and use technical judgment to resolve problems or escalate when needed
• Diagnose and resolve authentication, profile, and connectivity issues to maintain secure system access
• Monitor outages and disruptions and coordinate communication to support continuity of services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree