Field Information Technology Technician 1

Beusa Energy, LLC • The Woodlands, TX

1d • Onsite

About The Position

The Field IT Technician is responsible for providing first-tier technical support and performing routine maintenance on mobile frac fleet network systems. The role focuses on troubleshooting, provisioning hardware, supporting network-connected devices, and documenting solutions within a Windows-based IT environment.

Requirements

• Successfully passes background check, pre-employment drug screening, and any pre-employment aptitude and/or competency assessment(s).
• Valid driver’s license and ability to travel to remote fleet sites as needed
• Minimum 2 years of experience in IT hardware/software installation and basic networking
• Proficiency with Windows OS administration and patching tools
• High school diploma preferred
• Problem-solving orientation – ability to troubleshoot, diagnose, and resolve technical issues independently
• Customer service mindset – provides effective and respectful support to non-technical users
• Attention to detail – ensures accuracy in asset tracking, documentation, and configuration settings
• Time management – capable of handling multiple tickets and field requests with prioritization
• Adaptability – thrives in a fast-paced, fleet-operational environment with frequent equipment movement
• Initiative – proactively identifies opportunities for IT process improvement and optimization
• Collaboration – works effectively with field technicians, fleet operators, and IT leadership.
• Proficiency in Windows OS environments and system administration tools
• Solid understanding of LAN/WAN, DHCP, DNS, TCP/IP and basic routing concepts
• Experience with deploying and maintaining IT hardware such as PCs, printers, switches, and access points
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and remote support tools
• Knowledge of patch management tools and endpoint security solutions
• Competency with Microsoft Office 365 Suite, Teams, and mobile device setup
• Ability to read and interpret technical documentation, system logs, and network diagrams
• Must be able to lift 25lbs.

Nice To Haves

• Industry certifications a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)
• Prior experience in a field or fleet-based IT environment is a plus

Responsibilities

• Set up and configure IT hardware (e.g., computers, monitors, switches) for deployment on mobile frac fleet equipment.
• Ensure all devices are properly integrated into the field’s network infrastructure.
• Monitor and maintain network devices, ensuring optimal performance and minimal downtime.
• Troubleshoot network issues related to PCs, servers, printers, cameras, and other connected devices.
• Respond to and resolve first-tier technical support requests, escalating complex issues as necessary.
• Document resolutions and create user-facing guides and FAQs to facilitate self-service.
• Track and maintain an inventory of company computing assets tied to operating fleet equipment.
• Ensure accurate records of hardware deployments, configurations, and maintenance schedules.
• Utilize monitoring tools to oversee system performance and identify potential issues proactively.
• Generate reports on system health, ticket resolutions, and maintenance activities.
• Ensure all IT operations comply with company policies and industry regulations.
• Maintain comprehensive documentation of IT procedures, configurations, and support activities.
• Stay updated with the latest industry trends and technologies relevant to field IT operations.
• Recommend and implement improvements to enhance system efficiency and reliability.
• Performs other related duties as assigned to assist with successful operations and business continuity.

Benefits

• Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED