Information Technology Generalist 1

Commonwealth of Pennsylvania • Lycoming County, PA

7d • Hybrid

About The Position

The Information Technology Generalist 1 supports technology services across PennDOT, DCED, and PEMA locations in the North Central region of Pennsylvania. The position resolves technical issues and maintains reliable computer and network systems at district, county, and remote field sites. Work includes troubleshooting, equipment setup, user support, and coordination of IT activities at multiple remote locations.

The role provides technical support for network, hardware, and software issues; installs, maintains, and upgrades workstations, mobile devices, printers, and specialized equipment; and uses administrative tools to monitor and troubleshoot network performance. The position also documents incidents, manages work assignments, and submits service requests through the Remedy System; tracks and manages smartphones and tablets and assists with updates; coordinates with development teams on app needs; and supports telecommunications systems, security devices, and department applications for onsite and remote users.

This is full-time employment, with a schedule of 7:00 AM to 3:00 PM, Monday through Friday, including a 30-minute lunch. After successful completion of the probationary period, the employee may have the opportunity to telework part-time, up to two days per week, from an approved Pennsylvania location with a securely configured high-speed internet connection. The employee may alternatively report to the headquarters office in Montoursville. Telework availability may change.

Applicants must meet one of the stated combinations of IT experience and training, possess a valid driver's license, meet the Pennsylvania residency requirement, be able to perform essential job functions, and pass a background investigation and CJIS compliance requirements.

Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or maintenance, networking or desktop services, website development or design, or other IT support or administration services; or
• One year of information technology experience in the listed IT areas and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.
• Possession of a valid driver's license.
• Meet the Pennsylvania residency requirement.
• Ability to perform essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• For telework, have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

Responsibilities

• Resolve network, hardware, and software issues for users at district, county, and remote field sites.
• Install, maintain, and upgrade workstations, mobile devices, printers, and specialized equipment.
• Monitor and troubleshoot network performance using administrative tools to isolate and correct problems.
• Document incidents, manage work assignments, and submit service requests through the Remedy System.
• Track and manage smartphones and tablets, assist with updates, and coordinate with development teams on app needs.
• Support telecommunications systems, security devices, and department applications for onsite and remote users.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree