Information Technology Generalist 1

Commonwealth of Pennsylvania • Westmoreland County, PA

7d • Hybrid

About The Position

The Information Technology Generalist 1 works with the Health and Human Services IT Delivery Center to provide on-site IT support for the Department of Human Services, Office of Mental Health and Substance Abuse, Torrance State Hospital, and nearby DHS and DOH offices. The role supports Torrance State Hospital’s IT systems, including desktop support, mobile device management, network support, asset management, and PBX/telephony services. It includes troubleshooting devices, applications, and connectivity; installing and configuring computers, mobile devices, telephones, servers, and related equipment; addressing network, cabling, and facility connectivity issues; assisting with local and Commonwealth systems; training and guiding staff; maintaining system security and device-management compliance; and tracking incidents to identify trends and service improvements.

This is a full-time position with work hours from 8:00 AM to 4:00 PM, Monday through Friday, with a 30-minute lunch. Part-time telework may be available, with at least three days per week required in the office or facility. Telework requires a securely configured high-speed internet connection and work from an approved location in Pennsylvania; alternatively, employees may report to the headquarters office at Torrance State Hospital. Telework availability may change.

Requirements

• Meet one of the following minimum experience and training requirements: one year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or three years of qualifying information technology experience; or one year of qualifying information technology experience and an associate's degree in any information technology field; or an equivalent combination of experience and training.
• Qualifying experience includes applications development or maintenance, networking or desktop services, website development or design, or other IT support or administration services.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• A conditional offer of employment requires a medical examination.

Responsibilities

• Provide troubleshooting and resolution for devices, applications, and connectivity issues across assigned program offices.
• Install and configure computers, mobile devices, telephones, servers, and related equipment.
• Address network, cabling, and facility connectivity problems, and support local and Commonwealth systems.
• Provide staff training and support on devices, software, and system changes.
• Maintain system security by configuring accounts, verifying antivirus tools, and ensuring device-management compliance.
• Track incidents, identify trends, and suggest improvements to enhance service delivery.
• Support desktop services, mobile device management, network services, asset management, and PBX/telephony services at Torrance State Hospital and assigned offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree