Information Technology Director

Lancaster County Water & Sewer District• Lancaster, SC, US, SC

About The Position

The Information Technology Director is responsible for strategic planning, implementation, operation, security, and management of all information technology systems supporting Lancaster County Water & Sewer District (LCWSD) operations. The position provides technical support to employees, manages user access and devices, maintains business applications and network operations, oversees technology vendors and agreements, and responds to cybersecurity risks. The Director also serves as a backup for website administration and public communications related to water outages.

Requirements

At least five years of experience administering information systems and technology or related experience and/or training is preferred; an equivalent combination of education, training, and related work experience may be considered.
A valid driver’s license is required.
Ability to explain technical problems and offer solutions to people without technological training.
Excellent verbal and written communication skills.
Strong ability to organize and prioritize work.
Ability to accept instructions and directions to meet District goals and objectives.
Ability to lift and carry 15 pounds frequently and 40 pounds occasionally.
Ability to climb and descend ladders when installing, inspecting, or maintaining IT and related equipment.
Ability to travel to and work in and around treatment facilities, pump stations, elevated tank sites, and administrative facilities.

Nice To Haves

Bachelor’s degree in information technology, computer science, or a related field.
Professional certifications and technical training in related fields.

Responsibilities

Provide technical support and troubleshoot PCs, monitors, printers, phones, mobile devices, and related hardware for employees.
Follow up on outstanding IT requests and ensure timely resolution.
Create user accounts and issue access badges and key fobs during onboarding.
Plan, procure, deploy, set up, distribute, and replace PCs on a scheduled refresh cycle.
Issue and set up mobile devices, including laptops, tablets, and cell phones; install applications, safety data sheets, SCADA VPN software, and multi-factor authentication.
Create Microsoft Office 365 and iPhone accounts for users.
Install, configure, and maintain business applications and device-specific software on wireless devices.
Manage network operations, troubleshoot connectivity, coordinate installations, and work with third-party vendors.
Ensure technology documents and certificates, SSL certificates, and maintenance agreements are in place.
Review and renew technology vendor contracts for copiers, security cameras, doors and gates, audio/video, mobile devices, telephones, and Wi-Fi access.
Evaluate technology risks and determine recovery plans and backup procedures.
Monitor and respond to cybersecurity threats and potential breaches.
Educate end users about security threats and advise them on technology best practices.
Coordinate with the State Law Enforcement Division (SLED) for assistance with network monitoring and related matters.
Provide backup website administration, content posting, and communication updates concerning water outages and public notifications.
Perform related tasks as required.