Director, Information Technology

USAA•San Antonio, TX

3d•$143,320 - $273,930•Onsite

About The Position

As a dedicated Director, Information Technology, you will lead USAA’s Workload Management / Control-M team and a team of engineers supporting enterprise batch management. The role combines technology leadership and process ownership, emphasizing operational rigor, risk management, controls, audit readiness, and regulatory compliance. The position is based in San Antonio, Texas, and requires working in the office four days per week. Relocation assistance is available. The director leads the assigned technology support function, establishes and operationalizes strategy, and oversees its people, controls, service availability, budgets, metrics, documentation, and quality practices. The role works across IT and business areas, advises stakeholders on technology support needs, and may oversee third-party vendor management. The position also ensures that business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of experience in a technology function in a Software Development/Engineering or Infrastructure environment.
Three years of direct team lead or management experience with IT professionals.
Experience overseeing the technology life cycle, including requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
Technical knowledge and understanding of domains within Infrastructure Services, Data, or Application Development.
Experience conducting cost-benefit analyses and using results to drive technology support solutions.
Demonstrated ability to communicate technology support functions through concise presentations of complex technical details.
Experience managing multiple tasks and responsibilities in high-pressure environments and resolving problems early to avoid cost or time expenses.
Experience driving quality and personal accountability within technology support teams.
Experience in vendor contract management and managing distributed development teams and resources.
Financial acumen involving budgets, forecasting, and execution of budgets for a technology support function.
Advanced facilitation, collaboration, and consensus-building skills, including presenting to cross-functional teams and senior or executive leaders.
Experience inspiring and leading teams and defining vision, strategy, and organizational change.
Ability to explain complex technology decisions to technical and nontechnical audiences at all organizational levels.
Ability to influence change at executive and team levels.
Understanding of relevant industry frameworks such as COBIT, ITIL, or SAFe.
Understanding of legislative and regulatory compliance requirements.

Nice To Haves

Experience leading enterprise workload management or batch scheduling capabilities.
Hands-on or leadership experience with BMC Control-M.
Experience as a technology process owner or in a similarly controlled operating environment.
Experience supporting audits and managing technology controls and compliance requirements.
Experience leading engineering teams in a complex enterprise environment.

Responsibilities

Develop, maintain, test, and monitor preventative and detective internal controls to manage risks.
Build and oversee the assigned technology team, including recruiting, development, retention, coaching, performance management, and other managerial activities.
Establish documentation standards and quality assurance methodologies for technology support functions and ensure teams follow them.
Identify, research, and analyze end-to-end business, process, and technology support opportunities.
Develop and oversee technology support metrics, including KPIs and KRIs.
Create a multi-year plan to operationalize technology support strategy, with milestones, deliverables, and realization targets.
Oversee departmental budgets and forecasts for the applicable technology support function.
Oversee availability management of technology solutions and domains through strong change and incident management practices.
Work across functional areas and influence business strategy to make effective use of current and future technology support functions.
Monitor industry trends and ensure technology support capabilities can adapt to changing needs.
Build relationships with IT and business leaders, understand business needs, act as a trusted advisor, and ensure cost-effective delivery of technology support services.
Participate in third-party vendor strategy and oversee progress toward technology support objectives.
May oversee vendor management activities, including service agreements, staff augmentation, and technology contracts.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

Comprehensive medical, dental, and vision plans.
401(k) and pension.
Life insurance.
Parental benefits.
Adoption assistance.
Paid time off, including paid holidays and 16 paid volunteer hours.
Wellness programs.
Career path planning and continuing education.
Relocation assistance.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.