Director, Information Technology

USAA•San Antonio, TX

2d•$143,320 - $273,930•Hybrid

About The Position

The Director, Information Technology will lead USAA’s Workload Management / Control-M team and a team of engineers supporting enterprise batch management. The position combines technology leadership and process ownership, with an emphasis on operational rigor, risk management, controls, audit readiness, and regulatory compliance. The role is based in San Antonio, Texas, with a flexible work environment requiring four days per week in the office. Relocation assistance is available. The director is responsible for the internal control environment and technology support strategy, including team leadership, documentation and quality standards, metrics, budgets, availability management, vendor oversight, and stakeholder relationships. The role also ensures business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of experience in a technology function in a Software Development/Engineering or Infrastructure environment.
Three years of direct team lead or management experience of IT professionals.
Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
Technical knowledge and understanding of domains within Infrastructure Services, Data, or Application Development.
Experience conducting cost-benefit analyses and using results to drive technology support solutions.
Demonstrated thought leadership in clearly communicating technology support functions, including presenting complex technical details concisely.
Experience managing multiple tasks and responsibilities in high-pressure environments and resolving problems early to avoid cost or time expenses.
Experience driving a culture of quality and personal accountability through technology support teams.
Experience in vendor contract management and managing distributed development teams and resources.
Financial acumen involving budgets, forecasting, and budget execution for an applicable technology support function.
Advanced facilitation, collaboration, and consensus-building skills, including presenting to cross-functional teams and senior or executive leaders.
Experience inspiring and leading teams and defining vision, strategy, and organizational change.
Ability to explain complex technology decisions to technical and nontechnical audiences at all organizational levels.
Ability to influence change at executive and team levels.
Understanding of relevant industry frameworks such as COBIT, ITIL, and SAFe.
Understanding of legislative and regulatory compliance requirements.

Nice To Haves

Experience leading enterprise workload management or batch scheduling capabilities.
Hands-on or leadership experience with BMC Control-M.
Experience as a technology process owner or in a similarly controlled operating environment.
Experience supporting audits and managing technology controls and compliance requirements.
Experience leading engineering teams in a complex enterprise environment.

Responsibilities

Develop, maintain, test, and monitor an internal control environment, including preventative and detective controls, to manage risks.
Build and oversee a team of employees through recruiting, development, retention, coaching, support, performance management, and other managerial activities.
Establish documentation standards and quality assurance methodologies for technology support functions, and ensure teams adhere to them.
Identify, research, and analyze end-to-end business, process, and technology support opportunities.
Develop and oversee metrics for technology support capabilities and processes, including KPIs and KRIs.
Create a multi-year plan to operationalize technology support strategy, including milestones, deliverables, and realization targets.
Oversee departmental budgets and forecasts for the applicable technology support function.
Oversee technology solution and domain availability by applying change and incident management practices.
Work across functional areas and influence future business strategy to make effective use of current and future technology support functions.
Monitor industry trends and the direction of technology support capabilities, ensuring the technology environment can adapt quickly.
Build stakeholder relationships with IT and business leaders, understand business needs, act as a trusted advisor, and deliver cost-effective technology support services.
Participate in third-party vendor strategy development and oversee achievement of technology support objectives.
Oversee vendor management activities as applicable, including service agreements, staff augmentation, and technology contracts.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

Comprehensive medical, dental, and vision plans.
401(k) and pension.
Life insurance.
Parental benefits.
Adoption assistance.
Paid time off, including paid holidays.
16 paid volunteer hours.
Wellness programs.
Career path planning and continuing education assistance.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Relocation assistance is available for this position.