Information Technology Desktop Support, Senior Associate

Andersen•Los Angeles, CA

11h

About The Position

The Information Technology Desktop Support Senior Associate position is part of the overall Andersen Information Technology team. Primary responsibilities will be to respond to Andersen Help Desk tickets, troubleshoot technology issues and work on various projects which will require clear understanding of Microsoft Windows Server. Demonstrate a high level of client service and participate in Help Desk ticket resolution and management through ServiceNow. Provide support to systems users on a variety of issues with internal and external applications. Identify, research, and resolve basic to complex technical problems. Provide advanced trouble shooting to support employees and technology team. Manage on-going deployment, updates and prioritization of various application upgrades or development. Handle various IT projects on an ad hoc basis. Administer new hire technology needs, to include onboarding software, orientation, and training. Install, configure, and maintain laptops and workstations. Responsibilities could also include support of Windows network equipment - file servers, adds or upgrades and configuration of disk drives. Support and maintain printers, copiers, phones and other peripherals and related technical equipment. Provide support for Audio Video needs with equipment and employees. Perform and/or oversee software and application installation and upgrades. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems. Provide computer orientation to new and existing company staff. Manages multiple technology related on-going projects. Required to participate in an on-call rotation. This position may require overtime, including evenings and weekends, as needed. Overtime work will be compensated in accordance with applicable labor.

Requirements

At least 3 years of relevant work experience
Bachelor degree in Information Technology preferred; Bachelor degree in Business acceptable; applicable certifications acceptable
Minimum overall GPA of 3.0 required
Experience with Windows 10 and 11, Microsoft Office Suite, Mobile devices, and general PC Hardware
Exceptional interpersonal skills and a natural facilitator
Solid communication skills, both written and verbal
Strong attention to detail, flexibility, able to handle multiple tasks in a high pressure, deadline-oriented environment; strong organizational skills
Self-starter with the initiative to seek out opportunities
Ability to interact with and gain the respect of all levels of internal personnel
Basic understanding of networking and network-related hardware, examples include: LAN, DHCP, DNS, TCP/IP, Router, and Switch
Currently authorized to work in the United States on a full-time basis upon hire

Responsibilities

Respond to Andersen Help Desk tickets
Troubleshoot technology issues
Work on various projects requiring understanding of Microsoft Windows Server
Demonstrate a high level of client service and participate in Help Desk ticket resolution and management through ServiceNow
Provide support to systems users on a variety of issues with internal and external applications
Identify, research, and resolve basic to complex technical problems
Provide advanced troubleshooting to support employees and technology team
Manage ongoing deployment, updates and prioritization of various application upgrades or development
Handle various IT projects on an ad hoc basis
Administer new hire technology needs, to include onboarding software, orientation, and training
Install, configure, and maintain laptops and workstations
Support of Windows network equipment - file servers, adds or upgrades and configuration of disk drives
Support and maintain printers, copiers, phones and other peripherals and related technical equipment
Provide support for Audio Video needs with equipment and employees
Perform and/or oversee software and application installation and upgrades
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
Develop and conduct various training and instruction for system users on operating systems and other applications
Assist users in maximizing use of networks and computing systems
Provide computer orientation to new and existing company staff
Manage multiple technology related ongoing projects
Participate in an on-call rotation