Information Technology Coordinator

Boyne Resorts•Newry, ME

1d•Onsite

About The Position

Sunday River is seeking an IT Coordinator to provide hands-on, field-facing IT support across the Resort. This position involves installing, configuring, and deploying end-user computing devices and structured cabling infrastructure (indoor and outdoor). The role also includes installing and maintaining network devices, and providing on-site desktop support to Sunday River Resort employees and guests. Additionally, the IT Coordinator will deploy and support Point of Sale (POS) terminals, including setup, hardware break-fix, and device refreshes, across various departments. This role requires maintaining accurate documentation of local network and cabling infrastructure and performing other administrative and field support duties as assigned. The ideal candidate will be comfortable working in diverse environments, including indoors, outdoors, on ladders, in attic spaces, under desks, and in guest-facing areas, including on-mountain locations.

Requirements

High school diploma or equivalent
Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
Ability to use basic hand tools is required.
Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
Organized, self-motivated team player with excellent communication and guest service skills.

Nice To Haves

Advanced knowledge of CAT5 and above cabling, T568B wiring standard, and cable count color codes a plus.
Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks a plus.

Responsibilities

Install, configure, and deploy end-user computing devices (desktops, laptops, mobile devices, and peripherals) across the Resort, and provide on-site, field-facing desktop support to employees and guests.
Install, maintain, and repair structured cabling infrastructure (indoor and outdoor), including wiring for renovation, relocation, or new construction; terminate and test cabling; and install and/or replace network devices such as switches, wireless access points, wireless bridges, webcams, printers, and phones.
Deploy and support Point of Sale (POS) terminals across Food and Beverage, Retail, Guest Services, and Hotel Reservation Systems - configuring the terminal and client application, and installing and testing peripherals such as printers, scanners, and credit card/payment devices. Provide hardware break-fix support and device refreshes; escalate application-level configuration issues to Boyne Corporate Technology teams.
Maintain accurate documentation of local network and cabling infrastructure (e.g., in netTerrain) to support the IT Service Delivery Manager and Boyne Corporate IT Operations.
Perform other administrative and field support duties as assigned by the IT Service Delivery Manager.
Exhibit sound judgment, accuracy, and thoroughness; committed to continuous improvement and proactive with prioritizing tasks. Dependable and responsive to direction.
Work within Boyne's shared IT services model, using ticketing and problem management processes to document, track, and resolve issues consistently across properties.
Provide new users with basic instruction; streamline processes and maintain stocks of consumable supplies.