Information Technology Assistant

Acture Solutions Inc•Hauppauge, NY

1d•$35,000 - $39,000•Onsite

About The Position

Acture Solutions is seeking a motivated and customer-focused Information Technology Assistant to join our onsite support team. This entry-level position is an excellent opportunity for someone looking to build a career in Information Technology while making a meaningful impact in an educational environment. You'll serve as the frontline point of contact for technology support, helping staff and students while gaining hands-on experience with IT operations, asset management, and technology deployments.

Requirements

Strong customer service skills with a desire to help others
Ability to manage multiple tasks and priorities simultaneously
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to work independently while collaborating effectively with a team
Applicants must live within a one-hour commute of the job location.
Only U.S. Citizens or Green Card holders can be considered for this role.
Desktop and laptop troubleshooting (Windows, macOS, and Chromebook)
Printer, projector, and peripheral device setup and support
Clear verbal and written communication with non-technical users
Patience and empathy when assisting students, teachers, and staff
Strong analytical and troubleshooting skills
Ability to prioritize and manage multiple open support tickets
Attention to detail when documenting issues and resolutions
Willingness to learn new technologies and continuously develop technical skills
A customer-first mindset with a passion for helping others
Detail-oriented, organized, and eager to learn
Strong time management and follow-through
Positive attitude with the ability to adapt in a fast-paced environment
A valid driver's license
Fingerprinting check

Nice To Haves

One (1) year of inventory management experience
One (1) year of technical support experience
One (1) year of college or technical school education

Responsibilities

Provide frontline IT support to staff and students
Create, assign, and track support tickets through the IT helpdesk system
Maintain communication with users by providing timely updates on open requests
Manage technology inventory and IT asset records
Unbox, inventory, and asset tag new computer equipment and peripherals
Assist with the setup, deployment, and configuration of computers and peripheral devices
Troubleshoot Chromebooks and assist with basic desktop support issues
Support technology refreshes, equipment deployments, and other IT initiatives
Maintain accurate documentation related to assets, inventory, and support activities
Assist the IT team with additional technology projects as assigned