Information Technology Administrator

Azenta Life Sciences•South Plainfield, NJ

2d•$55,000 - $69,000•Onsite

About The Position

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. GENEWIZ is a global leader in multi-omics and synthetic solution services with headquarters in South Plainfield, New Jersey, and offices and operations worldwide. We empower our customers’ research by providing high-quality, precision-based solutions from discovery through clinical development, enabling scientists to make breakthroughs faster and more efficiently. As an IT Desktop Support Specialist, you will provide high-quality technical support to internal users, resolve desktop and network-related issues, and help maintain a reliable IT environment that supports day-to-day business operations.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
2+ years of IT end-user support or help desk experience.
Experience with Active Directory, including computer and user management and Group Policy.
Strong troubleshooting skills with Windows operating systems and Microsoft 365 applications.
Ability to analyze issues, identify root causes, and resolve moderately complex technical problems.
Strong communication and customer service skills with a collaborative, team-oriented approach.
Experience working with a help desk or IT service management system.

Responsibilities

Provide technical support for desktop, laptop, and network-related issues for on-site and remote employees.
Coordinate, diagnose, and troubleshoot support requests through the IT ticketing system.
Deliver timely issue resolution or escalate problems to the appropriate technical teams as needed.
Keep end users and management informed by providing case status updates and clear communication throughout the support process.
Document and maintain standard operating procedures and customer service guidelines related to IT support.
Participate in infrastructure and information technology projects as assigned.
Conduct basic user training on computer applications, systems, and tools when needed.
Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services and equipment from local personnel or from employees using network remote access.
Coordinate, diagnose, and troubleshoot using IT ticketing system
Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel; provides case status updates.
Document, and implement standard operating procedures and customer service guidelines relating to support.
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.